Oversees the implementation, operations, and outcomes of the Comprehensive Community Services (CCS) program. Collaborates closely with other leaders to ensure welcoming, effective engagement for clients with complex needs. Fulfills the role of CCS Administrator, maintaining overall responsibility for compliance with DHS 36 and all relevant state and federal regulations, including the development and implementation of program policies and procedures. Provides oversight of service quality and access to care. Leads quality assurance activities to achieve defined outcomes and partners with key community stakeholders to strengthen service array. Directly supervises a team of CCS supervisors. Coaches, supports, directs and develops staff according to their needs. Serves as part of the Integrated Management Team, responsible for system-wide integrated services and overall department leadership. Upholds and promotes the Mission, Vision, and Guiding Principles of the Human Services Department and models the HSD Leadership Charter, Professional Standards, and “Commitment to My Co-Workers.”
35% Ensure Effective Implementation and Compliance of Comprehensive Community Services (CCS)Activities:
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Oversee daily operations of CCS to ensure adherence to DHS 36 and all applicable state and federal regulations.
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Develop, update, and implement program policies and procedures to maintain compliance and improve operational efficiency.
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Monitor documentation, service delivery processes, and staff performance to ensure regulatory and audit readiness.
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Ensure efficient access to care for eligible clients and provide direction and guidance to supervisors and staff regarding service quality and standards.
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Collaborate with Regional Partners to administer a shared services CCS model.
35% Provide Strong Leadership, Staff Development, and Stakeholder Engagement-
Participate in and lead all elements of hiring, development, evaluation, performance improvement, and disciplinary action for CCS Staff.
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Directly supervise CCS supervisors, fostering professional growth through coaching, performance feedback, and consistent check-ins.
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Identify training needs and support staff development tailored to individual strengths and program needs.
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Promote collaborative problem-solving and team cohesion across CCS units.
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Create reports, organize data, and present information to convey trends and needs in the CCS program.
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Model and reinforce the department’s Mission, Vision, Guiding Principles, Leadership Charter, Professional Standards, and “Commitment to My Co-Workers.”
25% Promote Integrated, Client-Centered Engagement Across Human Services-
Collaborate closely with other managers to ensure welcoming, coordinated services for clients with complex needs.
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Contribute to department-wide initiatives that support integrated behavioral health and human services delivery.
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Participate actively in the supervisory and managerial leadership team to support system-wide alignment.
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Build and maintain strong relationships with internal and external partners to improve access, continuity, and client experience.
5% Other Duties as Assigned
- Responds as directed in the event of a public emergency.
