Overview
We are seeking a motivated and patient-focused Patient Care Coordinator to join our team. This role works directly with patients in the office to educate them on treatment options, and services while helping them choose solutions that best meet their health and wellness needs.
The ideal candidate combines strong sales ability with excellent patient care, building trust while guiding patients through treatment plans.
Responsibilities
- Meet with patients following consultations with medical providers
- Schedule out recommended procedures
- Explain recommended treatments, and services
- Explain insurance process to patient
- Convert consultations into scheduled procedures
- Answer patient questions regarding treatment benefits, timelines, and expectations
- Build strong relationships and provide excellent patient experience
- Follow up with prospective patients to close sales
- Maintain accurate patient notes in EMR systems
- Coordinate with providers and front office staff to ensure smooth patient flow
- Track sales goals and performance metrics
Skills
- 1–3+ years of experience (preferred)
- Strong communication and relationship-building skills
- Comfortable discussing insurance
- Professional and compassionate bedside manner
- Ability to explain medical treatments in simple terms
- Organized and detail-oriented
- Experience with EMR systems preferred
- Strong outside sales experience with a proactive approach to reaching new clients and expanding existing accounts.
- Excellent communication skills to effectively convey complex medical information to diverse audiences.
- Exceptional organizational skills for managing multiple accounts, scheduling visits, and maintaining detailed records.
- Familiarity with Microsoft Office Suite including Word, PowerPoint, and Excel for documentation purposes.
Pay: $45,000.00 - $64,537.99 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
