High Risk Department-MRI Administrative Assistant Job Description
The High-risk Department-MRI Administrative Assistant is responsible for supporting the day-to-day operations of the High-Risk Department with a focus specifically on MRI patients
Primary Responsibilities and Duties
- Front desk MRI check-in including updating personal history, collecting of co-payments
- Reviewing MRI eligibility status with patients in person and via phone
- Schedule and screen patients for MRI-safety
- Maintain current knowledge of National and individual insurance guidelines for MRI
- Answer phone calls from patients and doctors’ offices
- Assist with day ahead chart preparation for MRI patients including coding of visits
- Maintain total confidentiality of personal and financial data
- Implement office policies and procedures
- Perform other duties as assigned
Additional Responsibilities and Duties
- Prepare MRI eligibility, pre-authorization and referral paperwork with the use of software (Tennr)
- Facilitate communication with patients via patient portal
Skills and Qualifications
- Associates degree
- 2+ years’ experience in an administrative role at healthcare practice
- Excellent customer service skills
- Ability to handle sensitive patient information with confidentiality
- Professional and courteous
- Strong organizational and leadership skills
- Skill in using healthcare software and computer skills
- Problem solving skills
- Ability to communicate professionally with physicians, administrators, staff and patients
Performance Standards
High-Risk Administrative Assistants is expected to perform well in a team environment, also possessing the ability to work independently with minimal supervision. The expectation is that the needs of the patient are always the priority. The ability to multitask and attention to detail is essential in this role. This position reports directly to the High-Risk Manager.
Hourly rate: $21-$23
Hours: Mon-Fri 8:30am-5pm—this is a fully in office position
Competitive Benefit Package; Medical, Dental, Vision, Life, Disability, Retirement, PTO/Sick Pay
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
