Job Overview
We are seeking an energetic and dedicated Community Associate / Customer Service professional to join our vibrant team! In this role, you will be the friendly face and voice of our organization, providing exceptional support to community members, clients, and visitors. Your enthusiasm and organizational skills will help foster a welcoming environment, ensuring smooth operations at the front desk and delivering outstanding customer service. This paid position offers an exciting opportunity to develop your office management skills while making a positive impact on our community.
Duties
- Greet visitors and community members warmly, creating a positive first impression
- Answer multi-line phone systems promptly and professionally, practicing excellent phone etiquette
- Manage front desk operations, including handling inquiries, scheduling appointments, and directing calls appropriately
- Maintain organized office records, including client information and correspondence
- Support administrative tasks such as word processing, proofreading, data entry, and document preparation using Microsoft Office tools
- Assist with office management duties to ensure a clean, efficient workspace
- Provide customer support by addressing questions or concerns with professionalism and clarity
- Coordinate with team members to ensure timely communication and smooth daily operations
Experience
- Bilingual proficiency is highly preferred to effectively communicate with diverse community members
- Prior office management or administrative experience is essential for success in this role
- Strong computer literacy with proficiency in Microsoft Office applications (Word, Excel, Outlook)
- Demonstrated clerical experience including phone answering, data entry, and document proofreading
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment
- Previous experience in customer service or front desk roles is highly desirable
- Familiarity with multi-line phone systems and office equipment such as printers and fax machines
- Ability to manage time effectively while handling multiple responsibilities simultaneously
Join us in creating a welcoming environment where community engagement thrives! This position is paid and offers a dynamic setting for those passionate about supporting others through excellent customer service and office management.
Pay: $20.02 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
