firstPRO is seeking a Cisco Meraki Network Support Specialist to support a multi-year network modernization initiative across multiple remote business locations. This hands-on role combines Meraki network support, hardware deployment, ISP coordination, vendor management, and project tracking.
Key Responsibilities
- Support and troubleshoot Cisco Meraki networks across multiple remote locations.
- Configure and monitor switches, firewalls, wireless infrastructure, and connectivity through the Meraki Dashboard.
- Identify and replace legacy or end-of-life network equipment.
- Plan, stage, configure, and deploy network hardware.
- Coordinate installation schedules with business locations, vendors, field technicians, and ISPs.
- Provide technical direction to third-party remote-hands teams.
- Complete Meraki configurations and validate connectivity following installations.
- Coordinate ISP installations, circuit upgrades, and WAN connectivity.
- Track multiple deployments, schedules, issues, dependencies, and completion status.
- Provide remote troubleshooting and ongoing network support.
- Maintain accurate network and deployment documentation.
- Escalate complex issues to senior network engineers as needed.
Required Qualifications
- Hands-on experience with Cisco Meraki and the Meraki Dashboard.
- Strong understanding of switching, routing, VLANs, firewalls, VPNs, WAN, and TCP/IP.
- Experience deploying, configuring, and troubleshooting network hardware.
- Experience coordinating with vendors, ISPs, field technicians, or remote locations.
- Strong communication, organization, and problem-solving skills.
- Ability to manage multiple deployments and priorities simultaneously.
- Ability to work independently and as part of a network engineering team.
- Ability to work onsite 1–2 days per week.
Preferred Qualifications
- Experience supporting multi-site or branch networks.
- Experience with network hardware refresh or infrastructure modernization projects.
- Familiarity with additional Cisco technologies.
- Experience with ISP/circuit upgrades.
- Exposure to Azure networking or Meraki in Azure.
- Cisco or Meraki certifications/training.
Pay: $45.00 - $50.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
