We are seeking an experienced, service-driven hospitality leader to oversee all aspects of room operations and guest experience. This role is responsible for maintaining exceptional standards in guest rooms, public areas, housekeeping, laundry, and related operational teams while supporting a seamless and memorable stay for every guest.
- Lead daily room operations to ensure high standards of cleanliness, presentation, and guest satisfaction.
- Oversee front desk, security and breakfast teams including overall support and guest satisfacation.
- Oversee housekeeping, laundry, and related teams, including scheduling, coaching, performance management, and development.
- Partner with other departments to coordinate arrivals, departures, room readiness, and special guest requests.
- Monitor quality assurance standards and implement improvements to support consistent service delivery.
- Manage department budgets, labor costs, supplies, and inventory to support operational efficiency.
- Conduct regular inspections of guest rooms and public areas to ensure brand and property standards are met.
- Address guest concerns promptly and professionally, with a focus on service recovery and guest satisfaction.
- Support onboarding, training, and ongoing development of team members.
- Maintain compliance with safety, sanitation, and workplace standards.
- Collaborate with leadership on staffing, scheduling, and strategic initiatives to improve overall operations.
- Several years of progressive leadership experience in housekeeping, rooms operations, or a related hospitality function.
- Proven ability to lead teams in a fast-paced, guest-focused environment.
- Strong background in front office operations. Prefer someone with Opera Cloud experience and strong technical background.
- Strong understanding of housekeeping standards, room readiness, and quality control practices.
- Experience managing budgets, labor planning, inventory, and operational reporting.
- Excellent communication, coaching, and problem-solving skills.
- Ability to collaborate effectively across departments and with diverse teams.
- Strong organizational skills with attention to detail and follow-through.
- Familiarity with hotel property management systems and operational software preferred.
- Guest-first mindset with a commitment to service excellence.
- Ability to remain calm and effective in dynamic or high-demand situations.
- Demonstrated ability to build a positive team culture and drive accountability.
- Flexibility to support operational needs, including weekends, holidays, and varying shifts as needed.
- A collaborative and professional work environment.
- Opportunities to lead, develop, and make a meaningful impact on guest experience.
- Competitive compensation and benefits, based on experience and location.
