- (260001Z4)
Works under the direct supervision of Clinical Operations leadership utilizing Provider Protocols, Organizational Policies and Standing Operating Procedures (SOP). Patient care is 100% telephonic in the Experience Center with hybrid remote performance-based opportunities. Assists staff, providers, residents, and medical students telephonically with patient care, clerical, and organizational tasks using a team-based approach. Provides information to patients so they may fully utilize and benefit from the care services. May be assigned to specific medical department and/or specialty (e.g., surgery, cardiology, neurology) to help with patient care related to that department and/or specialty or may be expected to cross-cover multiple departments/specialties. Works closely with supervisor to ensure responsibilities defined below are fulfilled in a timely manner.
Required:
High School or GED
Certification
*** CMA/RMA Certification/Registration - Required
BLS/AED Certification - Preferred
Work Experience and Additional Information
Previous Experience in a clinical role in a healthcare setting Required
Understand and be able to communicate with patients telephonically information regarding patient care tasks that were performed such as vital signs, physical examinations, injections, diagnostic testing and report patient signs and symptoms in a professional and concise manner to provide a positive patient experience.
Perform Patient Experience essential telephonic functions such as registration, pre-registration, demographic updates, and patient medical record portal guidance that ensures operations are maintained for the patient according to standard.
Conduct accurate scheduling by phone, fax, email, or patient portal request that includes updating demographic information, insurance records, patient liability information to promote a seamless patient experience.
Primary Location Tampa
Work Locations University Professional Center 3500 E. Fletcher Ave Tampa 33613
Eligible for Remote Work Hybrid Remote
Job Nursing (Technical/Clerical)
Organization Academic Medical Group Inc
Schedule Full-time
Scheduled Days Monday, Tuesday, Wednesday, Thursday, Friday
Shift Day Job
Job Type Hybrid Remote
Shift Hours 8am-5pm
Minimum Salary 37,252.80
Job Posting May 26, 2026, 4:20:40 PM
