Job Summary
Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee nightly financial reconciliations, maintain security protocols, and provide outstanding guest services during the quiet hours of the night. Your proactive approach and hospitality expertise will contribute to the smooth functioning of our hotel, creating a welcoming environment for guests arriving or departing after hours. This paid position offers an exciting opportunity to develop your hotel management skills while delivering top-tier customer service in a lively, fast-paced setting.
Duties
- Conduct nightly audits of guest accounts, ensuring accuracy in billing and financial records
- Balance daily revenue reports and prepare detailed audit reports for management review
- Manage front desk operations during overnight shifts, including check-ins, check-outs, and guest inquiries
- Provide exceptional guest services by addressing needs promptly and courteously
- Maintain security by monitoring CCTV surveillance, performing safety checks, and controlling access to the property
- Handle multi-line phone systems with professionalism, providing information or transferring calls as needed
- Assist with administrative tasks such as updating reservation records and responding to guest requests efficiently
Requirements
- Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles
- Strong customer service skills with a friendly, professional demeanor
- Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively
- Knowledge of hotel management systems and night audit procedures
- Excellent phone etiquette and experience handling multi-line phone systems
- Ability to work independently during overnight hours with minimal supervision
- Prior experience in resort or hotel environments is preferred to understand guest relations and hospitality standards
Join us in delivering memorable experiences through dedicated service and operational excellence!
Pay: $17.00 - $18.50 per hour
Work Location: In person
