POSITION SUMMARY
The Dining Room Manager supports the Culinary Services Director and oversees the front of house operations.
RESPONSIBILITIES
Include but are not limited to the following:
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Provide overall dining room management, ensuring the smooth operation of the dining room, including meal service, staff scheduling, and adherence to quality standards.
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Hire, train, and manage dining room staff to ensure high levels of service.
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Collaborates with and supports the Culinary Services Director.
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Oversees the dining room budget, including labor costs, equipment procurement, and inventory control.
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Regularly interacts with residents to gather feedback on the dining experience, addressing any concerns or preferences, and implementing improvements as needed.
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Ensure that all dining services comply with health codes, safety regulations, and sanitation practices.
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Coordinate special dining events, theme dinners, and holiday meals, ensuring a positive and festive dining experience.
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Act as a liaison between the dining room, kitchen staff, and the Culinary Director to ensure effective communication and coordination of services.
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Monitor the presentation and quality of food served, ensuring it meets the facility’s standards and residents’ expectations.
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Create and manage staff schedules to ensure adequate coverage for all dining services while managing labor costs.
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Keep abreast of trends in dining service management, food safety, and dietary practices to continuously improve the service provided to residents.
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Supervisory Responsibility: Yes.
QUALIFICATIONS
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Education & Experience:
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Must possess a minimum of a high school diploma or equivalent.
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At least 3-5 years of experience in a similar environment.
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Experience in a supervisory role.
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Knowledge, Skills & Abilities:
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Having positive and effective communication skills with residents and culinary team.
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Understanding of basic healthcare principles or practices.
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Familiarity with safety protocols and infection control measures.
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Understanding of basic food safety and sanitation principles.
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Demonstrated leadership experience, such as supervisory or team lead roles.
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Ability to provide physical assistance and support to residents with mobility challenges.
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Proficiency in maintaining accurate records and documenting observations.
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Capability to remain calm and compassionate in challenging situations.
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Problem-solving abilities to promptly address concerns or complaints, with the ability to quickly pivot from one task to the next.
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Demonstrate excellent customer service skills, with the ability to foster positive relationships.
