SUMMARY
The Human Resources Manager provides leadership and oversight for key human resources functions, including benefits administration, payroll, employee relations, compliance, and talent management. This position is responsible for administering company benefit and payroll programs; developing, implementing, and continuously improving HR policies, programs, and initiatives; and ensuring compliance with employment laws and company policies.
The Human Resources Manager serves as a trusted advisor to leaders across the organization, providing guidance on employee relations, performance management, leave administration, and workplace practices. The position also analyzes and communicates HR metrics and trends, supports strategic workforce initiatives, and partners with leadership to foster a positive, compliant, and high-performing work environment that reflects the values of Wallis Companies.
RESPONSIBILITIES BY COMPETENCY:
(bolded text denotes an essential function of the position)
Business Results Orientation
- Ensure accurate data is entered into HRIS to ensure prompt, accurate reporting and responses to inquiries
- Manage implementation of new HRIS system while driving employee adoption of new technology
- Answer questions regarding human resources programs, offerings, policies, and procedures
- Assist in development and implementation of various strategic HR and benefit programs and policies focused on best practice and continuous improvement
- Support employees and act as a manager resource regarding questions concerning employee issues, human resources programs, offerings, policies, compliance, regulations and procedures
- Investigate all work-related and property damage accidents involving direct reports, identifying conditions responsible and corrective action needed; investigate and resolve any situations that arise regarding employment issues, including but not limited to sexual harassment, discrimination, wrongful discharge, etc.
- Ensure company payroll functions are being completed timely, accurately and in accordance with applicable company policies to ensure efficiency and effectiveness
- Ensure accurate quarter end and year end payroll tax filings as well as quarterly system tax updates
- Conduct quarterly audits to ensure payroll balances with respect to child support, garnishments, retirement funds, etc.
- Calculate annual and monthly bonus payments and ensure accurate and timely payout based on established schedule including maintenance of tracked metrics
- Administer worker’s compensation claims and FMLA including accurate and timely filing; facilitating communication; track appointments, and document appropriately
- Maintain metrics related to areas of responsibility, including but not limited to payroll and benefits
- Ensure compliance with all ERISA, IRS and other regulations related to benefits and payroll
- Coordinate, manage and oversee the company’s performance management process, communicate increases and ensure accurate entry of raises
- Assist with development of plan for company’s wellness initiatives and ensure initiatives are executed
- Process all initial unemployment protests, coordinate appeals and maintain records of unemployment activity
- Maintain regular attendance and follow designated safety practices
- Consult with leaders and stakeholders on how to attract and hire quality talent, working with other human resources practitioners to develop seamless process improvements to ensure optimal candidate and hiring manager experience
- Perform other duties not listed as required
Communication
- Keep the Director of People Services informed about any customer concerns or problems
- Communicate effectively Human Resource/Payroll related practices, policies, and procedures to the organization
- Communicate in a professional, effective and appropriate manner with internal and external customers
- Develop and implement effective communication and education plans related to assigned areas of responsibility, including but not limited to wellness, compensation, worker’s compensation, etc.
- Maintain designated portions of Human Resources website
- Communicate effectively with supervisors, employees, claims adjusters, medical providers, and others involved in the worker’s compensation claims process
Customer Service Orientation
- Ensure timely action to internal and external customer inquiries and needs
- Seek feedback and listen to expectations of customers
- Maintain and develop relationships with supervisors, employees, and members of management
- Complete site and/or customer visits as required
- Develop new and improved practices and procedures to provide more value-added services to customers
Developing Talent
- Provide guidance and coaching to managers regarding employee performance, conduct, attendance, and corrective action
- Attend training to further professional development and understanding of company goals and strategy
- Coach employees on existing policies and procedures
- Assist in developing other employees inside and outside of department
- Work as a team member to help improve individual, department, and organizational productivity
- Cross-train other team members in area of responsibility and cross train in other areas within the department to ensure adequate resources are available for customers
- Complete Safety training as required
Technical Expertise
- Develop and maintain knowledge necessary to administer 401(k) plan; ensure accurate participant activity for the company 401(k) plan including but not limited to deferral entry, beneficiary tracking, open enrollment, etc. and complete audits as needed to ensure data accuracy
- Manage implementation of new HRIS system; bring in best practices and continuous improvement
- Completed annual required 401(k) plan functions including but not limited to data uploads, testing, audit follow up and filing of required tax documents
- Ensure compliance with federal, state, and local regulations concerning employment including but not limited to ADA, ACA, FMLA, EEO, Workers Compensation and FLSA within area of responsibility
- Complete recordkeeping, compliance reporting and testing including but not limited to EEO-1, 5500, etc.
- Maintain and update salary grades, compensation structure, policies/procedures, and all other aspects of base and bonus compensation
- Ensure job descriptions and organizational charts are updated for all active positions within the company and are aligned with compensation structure
- Develop and maintain knowledge necessary to promote company wellness initiatives and maintain wellness intranet site
- Ensure company Wellness site is maintained and promotes current programs
- Ensure accurate regulatory reporting, including EEO-1, 5500, and OSHA filings, in alignment with compliance standards and audit readiness
- Maintain metrics related to areas of responsibility, including but not limited to recruiting, worker’s compensation, FMLA, wellness, etc. Develop and maintain job procedures for areas of responsibility
- Adhere to all Wallis Companies safety policies and report all safety incidents to supervisor immediately
Supervisory Responsibilities
Direct: Human Resources Generalist, Compensation and Benefits Administrator, Recruiter Lead
Qualifications
(bolded font denotes an essential qualification of the position)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: Bachelor’s Degree or Master’s Degree in Human Resources Management; SHRM membership and SHRM certification-or willingness to obtain certification upon hire
Experience: 5+ years of experience in Human Resources, Payroll/Benefits; HR experience in an organization of 1,000+ employees; experience in retail industry a plus
Language Skills: Ability to read, write, speak, and understand English in a manner
that is sufficient for effective communication with groups of managers, clients, customers and the general public. Strong communication skills, both verbal and written
Skills and Abilities:
(May be representative but not all-inclusive of those commonly associated with the position)
- Intensive knowledge of a specialty field and the use of a wide range of procedures
- Leadership skills and ability to use discretion with confidential information
- Time management, ability to prioritize and manage multiple projects at once and amid frequent interruptions
- Ability to use judgment in the analysis of facts and circumstances surrounding individual problems and transactions and in the determination of actions to be taken within the limits of standard or accepted practice
- Strong project management skills
Technology, Tools, and Equipment:
(Proficiency with preferred items is not required to meet minimum qualifications, but proficiency must be established to complete essential job functions)
Certifications, Licenses, and/or Registrations:
Valid driver’s license in only one state; SHRM certification preferred
Physical Demands
The physical demands described below are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
See:
Must be able to read computer screens, reports, etc.
Stand/Walk:
Occasional visits to other locations
Sit:
Must be able to perform work at a desk or computer
Touch/Grasp/Feel
Must be able to input electronic data, manipulate paper, use phone system
Talk or Hear:
Must be able to communicate in person and on the telephone
Lifting: Up to 10 pounds:
Working Conditions:
Office Environment
Disclaimer
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the
right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment.
