Resident Manager
Job Description
20 to 40 hours per week, depending on the operational needs and size of the assigned property; on-call required.
The Resident Manager is responsible for the overall performance of a multi-family residential community, overseeing leasing, marketing, and resident relations This role serves as the primary point of contact between corporate staff, vendors, residents, property owners and investors.
Teamwork
Works well with others, supports teammates, adapts across positions, asks questions, and is reliable.
Punctuality
Shows up to work on time consistently, is responsive, and demonstrates strong time management. Schedule flexibility is a plus; on-call required and weekend availability a plus.
Customer Service
Listens and responds with patience and empathy, resolves conflicts effectively, and delivers a positive tenant experience. Superior customer service skills and the ability to build rapport with internal and external customers are required.
Technical Knowledge
Performs well under pressure, applies problem-solving skills, and has a working knowledge of Microsoft Office Suite and standard office equipment (computers, phones, printers, etc.). Knowledge of the safe handling, storage, application, and disposal of chemicals used in property maintenance.
Initiative
Self-motivated with a desire to learn, willing to go above and beyond, and able to work well with minimal supervision. Driven to grow and take on additional responsibility.
- Draft property documents, including lease violations, lease amendments, delinquency notices, tenant communications, and other required documents, ensuring accuracy and compliance with company policy.
- Maintain the property audit system, including regulatory compliance.
- Own and manage the security deposit disbursement process, including walk-throughs, vendor scheduling, the Make Ready Board, and vacancy reports.
- Execute the Eviction Process.
- Support sister properties with staffing and operational needs.
- Attend regular staff meetings, including developmental, safety, corporate, and other meetings as assigned.
- Stay current on housing industry and market trends.
- Support corporate maintenance staff by issuing work orders, conducting periodic property inspections, and scheduling maintenance appointments.
- Serve as a liaison and communicate effectively with corporate staff, vendors, residents, government regulators, property owners and investors.
- Ensure property curb appeal meets corporate standards (laundry rooms, pools, clubhouse, breezeways, etc.).
- Maintain building cleanliness and safety through regular cleaning, pruning, weeding, and light maintenance work.
- Support and contribute positively to the community team.
- Demonstrate strong oral and written communication skills.
- Maintain a positive, professional attitude.
- Consistently follow and apply community policies.
- Always represent the company professionally.
- Perform additional responsibilities as assigned.
- Ability to work in a fast-paced office environment and manage high phone volume.
- Ability to walk the property on a regular basis, including stairs and hallways.
- Ability to walk, stand, sit, stoop, kneel, and climb stairs.
- Ability to work indoors and outdoors under varying weather conditions based on business need.
- Ability to sit at a desk and behind a computer for an extended period of time.
- Ability to work on short notice based on business need.
- Frequent use of hands and fingers for typing, handling objects, tools, or controls; reaching with hands and arms.
- Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.
- Ability to work in an environment that is typically moderate/high noise level.
Reasonable accommodations will be made for qualified individuals with disabilities in accordance with applicable law.
- Prior work experience in property management is a plus.
- Working knowledge of real estate law and leasing practices.
- Familiarity with Fair Credit Reporting and Equal Housing regulations is a plus.
- Proficiency in both verbal and written English communication.
- 401(k) with company match
The company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.
This job description is not intended to be an exhaustive list of duties and may be revised at any time at the discretion of management.
