1. Our Brand Mission & Culture –
Nestled in Nashville’s heart since 1910, “the Hermitage Hotel”—Nashville’s original million‑dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.
Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:
- Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.
- Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.
- Integrity – we act with consistent character, in every interaction, whether seen or unseen.
- Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.
- Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.
- Community – we are invested in Nashville’s well-being and continue our role in civic enrichment.
Our century‑plus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.
Why you'll thrive here:
When you join us, you become part of a team committed to preserving a cherished landmark and shaping its future—offering competitive wages, comprehensive benefits, and a professionally rewarding environment where growth, collaboration, and pride in legacy go hand in hand.
2. Position Overview
As a Server Assistant at The Hermitage Hotel’s signature restaurant, Drusie & Darr, you play a vital role in supporting seamless, elevated dining experiences. You are a key contributor to the flow, polish, and refinement of service—ensuring that every table is impeccably maintained, every course transitions smoothly, and every guest feels genuinely cared for.
With roots dating back to 1910, The Hermitage Hotel remains a steward of Southern hospitality, heritage, and gracious service. As part of our commitment to excellence, we seek individuals who bring warmth, reliability, and pride to every guest interaction.
3. Key Responsibilities
Guest Experience & Service Support
- Assist servers by ensuring efficient delivery of food, beverages, and service items throughout each meal period.
- Maintain polished table readiness—including clearing, resetting, and refreshing settings with speed and care.
- Uphold refined service standards such as unobtrusive table maintenance, silent clearing techniques, and paced service transitions.
- Support anticipatory hospitality by observing guest cues and communicating needs promptly to servers and captains.
Dining Room Coordination & Floor Presence
- Maintain a composed, professional presence in all guest-facing areas.
- Ensure stations remain fully stocked with polished silver, glassware, linens, and service tools.
- Execute assigned side work, opening/closing tasks, and mid-shift resets to uphold ambiance and operational readiness.
- Collaborate with the front-of-house team to support smooth table seating, course pacing, and multi-course service flow.
Operational Excellence & Team Collaboration
- Maintain alignment with culinary and service teams to ensure timely and accurate food running.
- Assist with tray service, multi-table support, and coordination during peak guest volumes.
- Follow all safety, hygiene, and sanitation protocols to uphold the highest cleanliness and presentation standards.
- Communicate with attentiveness, clarity, and professionalism in a fast-paced, refined dining environment.
4. Qualifications & Requirements
Required Experience & Skills
- Prior experience in upscale or high-volume dining environments preferred.
- Strong communication skills; must speak conversational English.
- Professional appearance, polished demeanor, and dependable work habits.
- Ability to lift, carry, and transport trays and service items throughout the shift.
- Must be 18 years of age or older.
- Schedule flexibility is essential, including availability on evenings, weekends, and holidays.
Service & Hospitality Competencies
- Guest-Aware Composure: Warm, calm, and attentive presence in a refined dining setting.
- Efficiency & Precision: Ability to multitask while maintaining high presentation standards.
- Team Collaboration: Works seamlessly with servers, captains, and hosts to support cohesive service.
- Detail Orientation: Commitment to polished table settings, quiet clearing, and elevated service rhythms.
- Adaptability: Comfortable adjusting to changing guest flow and service demands.
5. Why This Role Shines at The Hermitage Hotel
As a Server Assistant, you are part of a team dedicated to preserving timeless hospitality and delivering exceptional dining experiences within Nashville’s most historic luxury hotel. Your attentiveness, professionalism, and commitment to excellence help create memorable moments for every guest who dines with us.
This role is an opportunity to grow within a world-class service environment, gain exposure to elevated culinary standards, and contribute meaningfully to a legacy of warm, gracious, and refined Southern hospitality.
6. Benefits
At The Hermitage Hotel, we value our team members and offer a comprehensive benefits package to support your well-being and professional growth for Full Time Employees:
- Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
- Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
- Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
- Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
- Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
- Professional Development: Ongoing education support, including industry training.
- Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.
7. Schedule:
· Flexible Schedule
· Must be available for Weekends/ Holidays
· Morning/Day/Night Shifts
· Shift Length 4-8 (+) Hours
· Part Time range up to 28 Hours per week
· Full Time range up to 40(+) Hours per week
· Location: In Person
8. Compensation
· Starting Salary $13.00 an hour + Tips & Gratuity
· Paid Biweekly
NOTICE
It is the policy of The Hermitage Hotel to employ the most qualified individuals. Promotion from within will be given priority whenever possible thus providing for growth, advancement, and increased responsibility for employees. All candidates are required to pass a pre-employment drug screen and criminal background check prior to beginning employment.
EQUAL OPPORTUNITY EMPLOYER
The Hermitage Hotel is an equal opportunity employer and does not discriminate against associates or job applicants on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other condition protected by applicable state and federal laws, except where a bona fide occupational qualification applies.
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Luxury Fine Dining: 1 year (Required)
- Serving: 1 year (Required)
Work Location: In person
