Build Your Career. Make a Difference.
Since 1949, Sidney Federal Credit Union (SFCU) has been committed to helping people achieve financial success and strengthening the communities we serve. What began as a small member-owned cooperative in Sidney, New York, has grown into a trusted financial institution with more than $1 billion in assets and a presence across New York.
At SFCU, we believe great member experiences start with great employees. We’re building a workplace where people can grow, contribute, collaborate, and build meaningful careers while making a positive impact on our members and communities.
When you join SFCU, you become part of a team that values service, innovation, professional growth, and relationships. Whether you’re helping members reach important financial milestones, improving processes, developing new solutions, or supporting the teams who serve our members, your work matters.
Key Responsibilities
Member Service and Relationship Management
- Deliver exceptional member service through consultative conversations and relationship building.
- Open, maintain, and service consumer, business, and specialty accounts in accordance with established policies and procedures.
- Perform account maintenance, transaction processing, and problem resolution with accuracy and professionalism.
- Assist members with digital banking services and electronic account access.
- Support members through complex or sensitive situations, including estate accounts, death claims, and escalated account concerns.
- Process member transactions, cash deposits, withdrawals, payments, and negotiable instruments accurately and efficiently while balancing cash drawers in accordance with established procedures.
Lending, Sales, and Financial Education
- Originate and process consumer loan applications in compliance with lending policies and regulatory requirements.
- Assist members with mortgage and business lending inquiries and facilitate referrals when appropriate.
- Identify member needs and recommend products and services that support financial goals.
- Provide financial education and guidance to promote financial wellness and informed decision-making.
- Consistently achieve or exceed established service, referral, and performance goals.
- Support branch business development and community engagement initiatives.
Operations, Compliance, and Fraud Awareness
- Ensure compliance with all applicable regulations, policies, procedures, and internal controls.
- Maintain knowledge of account opening requirements, operational standards, and lending regulations.
- Identify, prevent, and escalate potential fraud, suspicious activity, and member security concerns.
- Educate members on fraud prevention, scam awareness, and account security best practices.
- Maintain accountability for cash handling, transaction accuracy, and balancing activities; promptly identify and resolve discrepancies while protecting confidential member information.
- Support overall branch efficiency and collaborate with team members to achieve branch goals.
- Full-time position with availability during branch operating hours, including Saturdays.
- Ability to open or close the branch as assigned.
- Flexibility to travel to other branch locations as business needs require.
Required Qualifications
- High school diploma or GED required.
- Consistent record of meeting performance and service expectations.
- Knowledge of financial institution products, services, and operations.
- Understanding of consumer lending, deposit products, and compliance requirements.
- Strong communication, relationship-building, problem-solving, and organizational skills.
- Ability to identify member needs and recommend appropriate financial solutions.
- Proficiency with Microsoft Office, digital banking platforms, and financial institution systems.
- Ability to manage multiple priorities in a fast-paced, member-focused environment.
- Comfortable using approved technology and AI-enabled tools to support productivity, communication, and member service while maintaining data security and compliance standards.
- NMLS Registration or ability to obtain.
- Ability to remain in a stationary position for extended periods.
- Frequent standing, walking, and use of office equipment.
- Ability to occasionally lift up to 25 pounds.
Preferred Qualifications
- Two or more years of experience in a credit union, bank, or financial institution.
- Experience with consumer lending, account opening, and member service.
- Financial Coaching Certification, Financial Counseling Certification, Accredited Financial Counselor (AFC®), Certified Credit Union Financial Counselor (CCUFC), or similar financial wellness credential.
Benefits: The SFCU Difference
We’re committed to providing a rewarding employee experience and a competitive total rewards package that supports your wellbeing, financial future, and professional development. Depending on position and eligibility, benefits and opportunities may include:
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Competitive compensation
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Generous paid time off
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Comprehensive medical, dental, and vision coverage
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Retirement savings benefits
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Professional development and career growth opportunities
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Financial wellness resources
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Employee recognition programs
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Community involvement opportunities
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Wellness initiatives and employee assistance resources
Ready to build a career with purpose? Join SFCU and help us make a lasting difference for our members, our communities, and one another.
SFCU is an equal opportunity employer. It is the policy of SFCU to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, creed, gender, marital status, sexual orientation, national origin, or citizenship, age, genetic predisposition or carrier status, gender identity or expression, disability, military or veteran status, sexual or reproductive health decisions, traits historically associated with race and/or any other status or characteristic protected by law.
