Job Title: Lifestyle Director
Department: Residential
Reports to: Regional Director
Job Type: Exempt
Arch Amenities Group
Wellness-driven. Hospitality-focused.
Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.
We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.
With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.
The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.
If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.
Job Summary:
The Lifestyle Director reports directly to the Regional Director for the Residential and Lifestyle Division and will work closely with the property management team.
Key Responsibilities:
- Ensures the “AAG Experience” for members and guests by maintaining the standards set in AAG’s’ Mission Statement, Values and Expectations along with AAGs brand standards.
- Adheres to policies of the facility and Arch Amenities Group.
- Develops and plans a diverse calendar of social, sports, aquatics, youth, fitness and wellness programming.
- Own end-to-end strategy, planning and execution of all events, activations and programs, including but not limited to: calendar curation & ideation, budgeting, marketing, supply purchases, vendor sourcing and contracting, temporary staffing, setup/breakdown and reporting.
- Draft and maintain realistic program budgets, communicating all financial details to the accounting team in a timely manner and ensuring accurate post-event reconciliation.
- Effectively market all classes, events, programs and services through a variety of channels, including but not limited to: community app, printed collateral, email, and social media (where applicable).
- Completes with use of templates, forms, flyers, eblasts and other promotional program materials to be utilized in daily facility operations. Ensures community app is consistently up to date with all programs and services.
- Monitors and tracks program registrations/participation, success and lessons learned to iterate and improve on future programming.
- Ensures all program, service and class fees are correctly charged.
- Creates and implements an annual marketing and programming plan to promote all activities and encourage member participation and utilization.
- Implements proper inventory and purchasing procedures for all programs and events.
- Manages private facility rentals, reviews, and approves rental requests and communicates information to front desk and facility staff.
- Manages a master calendar for room usage and setup purposes to include all activity such as lifestyle programs and events, private rentals, club and interest group reservations, staff meetings, etc.
- Assists in the approval, startup, promotion, scheduling, and oversight of wellness resident clubs and interest groups.
- Provides excellent customer service and helps monitor guest feedback through the use of comment cards, surveys and other customer care techniques. Helps to supervise and follow up on requests and comments.
- Assists in developing a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance.
- Develops monthly client reports using approved AAG template.
- Identifies, evaluates, and resolves problems or concerns from management and/or residents in a timely manner, utilizing innovative ideas and sound judgment.
- All other duties assigned.
Qualifications:
- Ability to lift 25 lbs.
- Programming/event management experience, experience working in a residential setting is preferred.
- Technology proficiency – Microsoft Office, Canva, Email Software, etc.
- Effective leadership skills and a strong work ethic.
- Excellent customer service skills.
- Efficient, well organized, and able to handle a variety of duties simultaneously.
- Creative in marketing, promotion, and programming.
- Energetic, enthusiastic and motivational.
- Professional manner, discretion, and appearance.
- Excellent verbal and written skills.
- Able to show initiative and make decisions.
- Normal work hours: Varied to include nights, weekends, and holidays.
- Proficient in appropriate computer skills and office equipment.
- CPR/First-Aid Certified
Essential Function
Seldom
Occasionally
Frequently
Stationary Position – Sitting or Standing
X
Active Position – Walking, jogging, running
X
Use of hands/fingers – Operate, Use, Inspect, Place, Detect, Position, Prepare, activate
X
Climb/Balance – Stairs, ladders, ropes, equipment, beams
X
Stoop/kneel/crouch or crawl – Position self, move
X
Talk/hear – communicate, detect, converse with, discern, convey, express oneself, exchange information
X
See – Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess
X
Carry weight, lift – Move, transport, position, put, install, remove – 50 lbs or less
X
Carry weight, lift – Move, transport, position, put, install, remove – 50 lbs or more
X
Exposure to – Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.
X
DISCLAIMER
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.
Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.
Pay: $32.00 per hour
Work Location: In person
