Company Overview
Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform.
Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.
We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery.
Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it.
Role Overview
Mission: To build and sustain long-term, high-value customer partnerships by ensuring consistent delivery, driving measurable outcomes, and positioning Riverstone as a critical enabler of our customers’ success.
Core Objective: Own the full post-sale customer lifecycle for strategic accounts—maximizing retention, driving expansion, and ensuring customers realize continuous value from the Riverstone platform. The Account Manager operates at the intersection of customer success and operations ensuring commitments made translate into durable, long-term partnerships.
Who You Are (“The Ideal Candidate”)
Key Characteristics We’re Looking For
Key Responsibilities
Customer Relationship Ownership
Collaborate cross-functionally?with internal Operations, Sales, Finance, and IT teams to deliver consistent, high-quality service and measurable results for customers
Retention & Expansion
Operational Alignment & Issue Resolution
Voice of the Customer
Minimum Qualifications (Education, Knowledge, Skills, and Abilities)
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to effectively with coworkers and outside stakeholders in person both on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects and there may be an occasional need to lift up to 50 pounds. This position may require extended work hours and travel.?
