Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time
POSITION SUMMARY
We are seeking a highly skilled Field Engineer to join our NYC team. This is a unique role designed for a candidate who possesses strong system administration skills but also enjoys getting their hands dirty with physical support. You will be responsible for engineering our endpoint environments while simultaneously providing expert, desk-side hardware and software support to local users and white glove support to execs occasionally.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.
Physical Field Support: Act as the primary on-site technician to resolve hardware, software, and peripheral issues directly at user desks.
Zero-Touch Deployment: Maintain automated deployment workflows via Apple Business Manager and Microsoft Autopilot for seamless employee onboarding.
Local Infrastructure: Maintain physical office technology including conference room AV setups, printers, and basic networking hardware.
Tier 2/3 Escalations: Serve as the senior technical resource for complex OS, network, or software issues escalated by the helpdesk
MINIMUM QUALIFICATIONS.
Experience
Experience: 4+ years of experience in physical field support and strong desktop support exposure.
Software Mastery: In-depth technical knowledge of Microsoft Windows 10/11 and Apple macOS
Platform Expertise:
1.
Intune for Windows
2.
Jamf for Mac
Hardware Diagnostics: Strong ability to troubleshoot, repair, and upgrade laptop and desktop hardware.
Certifications (Preferred)
Jamf 100 (Jamf Certified Associate)
Microsoft Fundamentals (e.g., MS-900 or similar foundational Microsoft 365 or Azure credentials).
Bonus: Associate-level credentials like the Microsoft MD-102 Endpoint Administrator.
Scripting Basics (good to have) : Ability to use Bash, Zsh, or PowerShell to automate basic setup tasks.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.
Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.
EQUAL EMPLOYMENT OPPORTUNITY
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.
Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.
DISCLAIMER
This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.
