Onboarding Specialist
AT A GLANCE:
The Onboarding Specialist position is responsible for supporting the day-to-day execution of the onboarding experience for new Memory Makers from pre-employment through self-onboarding and Day 1 activation. This role helps ensure new hires, hiring managers, and internal stakeholders receive timely communication, clear instructions, and accurate follow-up throughout the onboarding process. The Onboarding Specialist partners closely with the Senior Generalist, People to keep onboarding tasks, documentation, communications, and readiness activities organized, compliant, and on track.
A DAY IN THE LIFE AS THIS MEMORY MAKER:
- Support the end-to-end onboarding process for new hires from offer acceptance through Day 1 activation.
- Serve as a day-to-day onboarding contact for new hires and hiring managers by answering onboarding-related questions and providing clear next steps.
- Monitor new hire self-onboarding task completion and follow up with new hires and managers to help ensure required items are completed on time.
- Assist with pre-employment activities, including required documentation follow-up, screening status tracking, I-9 and E-Verify coordination, and readiness checks.
- Prepare and send onboarding communications, reminders, and updates to new hires, hiring managers, People partners, IT, and other stakeholders as directed.
- Support Day 1 activation activities by confirming onboarding completion, start date readiness, and required stakeholder follow-up.
- Monitor the Onboarding email inbox and respond to inquiries in a timely, professional, and service-focused manner.
- Maintain onboarding trackers, checklists, communication logs, and completion reports to ensure work is organized and visible.
- Partner with IT and other internal teams to support new hire readiness, including equipment, access, and first-day needs as applicable.
- Assist with auditing onboarding records and documentation to support accuracy, compliance, and a consistent new hire experience.
- Escalate complex onboarding issues, delays, or stakeholder concerns to the Senior Generalist, People in a timely manner.
- Provide a welcoming and helpful experience for new hires while reinforcing Broad River Retail expectations, culture, and communication standards.
- Support onboarding needs for new stores, new departments, acquisitions, seasonal hiring, or other business changes as needed.
- Ensure compliance with all onboarding processes and maintain a high level of confidentiality, professionalism, and trust.
- Performs additional onboarding-related duties as assigned.
WHAT YOU'LL NEED TO SUCCEED:
- Associate's Degree and 1-3 years of administrative, Human Resources, onboarding, recruiting coordination, or people operations experience OR 3-5 years of relevant administrative or customer service experience.
- Prior experience supporting onboarding, pre-employment, recruiting coordination, or employee documentation preferred.
- Must have strong communication, verbal, and written skills; bilingual is a plus.
- Strong organizational skills with the ability to manage multiple new hire timelines, follow-ups, and deadlines at the same time.
- Intermediate proficiency of Microsoft Office to include Word, Excel, PowerPoint, and Outlook.
- Previous work in a professional environment with multiple levels of an organization.
- Strong attention to detail and ability to follow established processes consistently.
- Customer-service mindset with the ability to create a welcoming and helpful experience for new hires and managers.
- Self-starter with the ability to ask questions, prioritize work, and escalate issues appropriately.
- Ability to use logical reasoning for simple problem solving and process follow-up.
- Ability to perform additional functions that may be assigned at the discretion of management.
WORKPLACE ENVIRONMENT:
- Physical requirements such as extended periods of sitting, standing, and walking.
- Monday through Friday work schedule.
