General Manager
BluChip is a dynamic, growing company, specializing in third party collections, and is seeking a highly motivated and ethical individual to fill a General Manager position for one of our locations. We offer a competitive salary, excellent bonus structure, and benefits. We also offer a $3000 sign-on bonus plan.
Overview:
This role is responsible for leading the collections strategy, analytics, and operational teams. The candidate will lead a team of members. The role will also ensure operational goals / metrics are achieved or exceeded and that all collection activity is conducted in compliance with applicable federal, state, and local laws. In addition, they will establish and communicate collections vision and strategy, while improving processes and motivating their team to achieve critical goals. This individual must be a problem solver, has unquestionable integrity, has an amazing personality and communication style, very organized, and takes pride in everything they do. The General Manager reports to the Regional Manager and VP, and is responsible for collecting, managing, and overseeing the collection efforts of accounts receivable balances for their location, according to collection laws/regulations and company policies. The GM ensures that all money owed to the company is billed and received correctly and in a timely fashion. The GM is responsible for interviewing staff members, providing training, creating work schedules, and facilitating disciplinary actions. The GM develops and supervises collection staff, making hiring/firing decisions in partnership with Upper Management, Compliance, and Human Resources, to enhance success of operation and to minimize turnover. The GM must possess strong leadership skills, as well as the ability to work in teams, fostering team unity and building relationships.
Qualifications:
- High School Diploma or equivalent. College degree is not required; however, completion of some college in related courses, preferred
- Minimum of three years successful experience in collections; supervisory or management experience
- Proficient in state and federal laws governing the collection of debt and the laws as mandated by the Fair Debt Collection Practices Act
- Strong analytical and problem-solving skills; clear thinking and decision-making, ability to lead and oversee analytics
- Strong oral and written communication skills, strong interpersonal communication skills
- Strong negotiation skills, strong problem-solving skills, strong organizational skills
- Strong relationship building, communication and influencing skills; must be able to communicate with and influence executives and internal partners, ability to establish cross-functional partnerships
- Ability to lead and develop employees and ability to be a team player
- Highly proficient in computer software programs; knowledge of eCollections preferred
- Ability to multitask in a fast-paced environment
How to apply:
Email resume or call Joanne at 716-351-4056
EOE
Job Type: Full-time
Pay: $63,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Work Location: In person
