SUMMARY The Hotel Night Manager oversees front desk, bell, and valet operations while working in close partnership with the Reservations Manager to ensure seamless guest experiences across all lodging touchpoints. This role is not responsible for managing reservations staff directly, but does provide operational oversight and quality control to ensure front desk and reservations teams are aligned and following established procedures.
As a visible, hands-on leader, the Evening Hotel Manager is responsible for and supervising Front Desk, Bell, and Valet staff; maintaining service standards; supporting guest recovery; and providing shift coverage as needed. This position requires flexibility to work evenings, weekends, and holidays.
(Other duties will be assigned as business needs require, this position requires flexibility)
-
Partner closely with the Reservations Manager to ensure consistency, accuracy, and communication between front desk and reservations operations.
-
Provide functional oversight of reservationrelated work completed by front desk staff in the evenings, ensuring procedures and standards are followed.
-
Foster a positive, serviceoriented team culture with clear expectations and accountability.
-
Ensure company personnel policies and procedures are consistently followed.
-
Oversee evening front desk operations, including checkins, checkouts, reservations, phone inquiries, and payment processing.
-
Serve as an escalation point for guest concerns, complaints, and service recovery, resolving issues in a timely and guestsatisfactory manner.
-
Maintain a clean, safe, and professional front desk and lobby environment.
-
Step into linelevel coverage as needed, including the ability to cover all 3pm11pm shifts in the event of callouts or staffing shortages.
-
Monitor labor efficiency while maintaining service standards during peak and offpeak periods.
-
Support group reservation execution by coordinating with the Reservations Manager, Sales team, and group contacts to ensure smooth arrival and onsite experiences.
-
Audit reservationrelated tasks performed by front desk staff to ensure accuracy, consistency, and adherence to established procedures.
-
Oversee and reconcile the Manager’s bank in accordance with company cashhandling policies.
-
Ensure accurate payment processing, documentation, and reporting.
Directly supervises 3-7 employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing tasks; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A high school diploma or equivalent is required; an associate’s degree or coursework in hospitality, business, or a related field is preferred. Candidates should have 2–5 years of experience in hospitality or guest services, including supervisory experience in front desk, bell, or valet operations. Prior experience scheduling staff, covering operational shifts, and working evenings, weekends, and holidays in a fast-paced lodging or resort environment is strongly preferred.
We depend on our employees to create great experiences for our guests. That’s why we work to create an environment that is focused on integrity, excellence, and exceptional service. We are growing and offer exceptional opportunities for skilled employees who are dedicated to the best service and teamwork.
