Job Title: Customer Service/Marketing Specialist
Job Summary:
The Customer Service/Marketing Specialist will interact with the company’s Director of Marketing, and leaders of customer service.
Directly help customers by addressing inquiries and resolving grievances, generally providing a higher level of customer support on a specific product or service.
Duties/Responsibilities:
Supports the leader of customer service and marketing.
Assists in creating promotional and marketing materials.
Interacts with customers via telephone and email to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers’ problems or concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Monitors and manages customer interaction and content through the company’s social media accounts.
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent communications skills including active listening.
Service-oriented and able to resolve customer grievances.
Strong analytical and problem-solving skills.
Proficient computer skills with the ability to learn new software.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Education and Experience:
High school diploma or equivalent required.
Customer Service experience required.
On-the-job training provided.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.
Pay: $25.00 per hour
Work Location: Hybrid remote in Hooksett, NH 03106
