We are looking for a Director of Technology to lead LearnQuest?s technology function. This person will ensure operational reliability across our infrastructure and platforms, drive AI adoption and agentic workflow implementation across business departments, and guide the continued evolution of our technology stack in partnership with consultants and a strong internal development team.
The ideal candidate has progressed from a hands-on software engineering background into technology leadership, and brings both the technical depth to make sound architecture and build-versus-buy decisions and the management experience to lead teams, coordinate vendors, and drive results across the organization. This role reports directly to the Managing Director.
Key Responsibilities
Application Platform, Technology Infrastructure & Operations
- Own the reliability, performance, and security of all systems supporting LearnQuest?s learning business?internal platforms, client-facing systems, integrations, hosting, and data infrastructure.
- Manage IT operations, including coordination with third-party infrastructure and managed services vendors, ensuring SLA compliance and cost efficiency.
- Oversee the ongoing maintenance, enhancement, and support of the current application stack, managing the development team responsible for day-to-day application operations, bug resolution, feature requests, and system stability.
- Lead the internal technology team: set priorities, maintain standards, manage resource allocation, and develop talent.
- Maintain technology governance including documentation, change management, incident response, and security and compliance practices.
AI Adoption & Agentic Workflows
- Champion AI adoption across the business by identifying high-impact opportunities to apply AI and agentic workflows in sales, operations, finance, content development, and client services.
- Design and deploy agentic AI solutions where AI agents can plan, execute, and iterate on multi-step business processes with appropriate human oversight.
- Evaluate and implement AI tools, platforms, and APIs for internal use, balancing capability with cost and complexity.
- Establish AI governance, usage guidelines, and best practices that enable confident and responsible adoption across teams.
Platform Evolution & Build-Versus-Buy
- Guide the ongoing evolution of LearnQuest?s technology platforms, working with third-party consultants and the internal development team to prioritize improvements, reduce technical debt, and strengthen the foundation for future growth.
- Make build-versus-buy decisions across the stack, evaluating custom development, third-party platforms, and SaaS solutions against total cost of ownership and strategic fit.
Learning Technology Support
- Support product leadership in evaluating and integrating learning technology platforms, providing technical perspective on feasibility, integration, and cost.
- Ensure infrastructure supports the company?s expanding AI enablement capabilities, including API integrations, data pipelines, and platform extensibility.
