Job Summary
We are seeking an energetic and detail-oriented Heavy Duty Truck Shop Service Writer to join our dynamic team. In this pivotal role, you will serve as the communication bridge between customers, technicians, and management, ensuring smooth workflow and exceptional service delivery. Your expertise in automotive diagnostics, mechanical knowledge, and customer service will drive customer satisfaction and operational efficiency. This position offers an exciting opportunity to be at the forefront of heavy-duty truck maintenance and repair, contributing to a thriving automotive environment where your skills make a real impact.
Responsibilities
- Greet customers promptly and professionally, gathering detailed information about their truck issues to facilitate accurate service orders
- Write clear, comprehensive service estimates for repairs such as transmissions, brakes, suspensions, air brakes, oil changes, tire services, and diesel engine repairs
- Coordinate with technicians to prioritize repairs and ensure timely completion of services while maintaining high-quality standards
- Upsell additional services and maintenance opportunities based on vehicle diagnostics and mechanical assessments to maximize shop revenue
- Manage all aspects of service writing including invoicing, cash handling, and documentation of work performed in accordance with dealership procedures
- Maintain excellent customer relations by providing updates on repair status and explaining technical issues in an understandable manner
- Keep detailed records of vehicle history, repair orders, and parts used to ensure accurate tracking and future reference
Qualifications
- Proven dealership experience with a strong background in auto service management and automotive diagnostics
- Hands-on mechanic experience with knowledge of automotive repair procedures including transmissions, oil changes, brake repair, suspension work, shocks & struts, alignment, tire service, air brake systems, and diesel engines
- Familiarity with auto estimating software and auto body repair processes is preferred
- Exceptional customer service skills with the ability to communicate technical information clearly and professionally
- Strong mechanical knowledge combined with experience in vehicle maintenance and service technician roles
- Ability to handle cash transactions accurately while maintaining attention to detail
- Sales-oriented mindset with experience in upselling automotive services and automobile sales is a plus
Join us if you’re passionate about heavy-duty trucks, thrive in a fast-paced environment, and want to play a key role in delivering top-tier automotive service. Your expertise will help keep our fleet running smoothly while providing outstanding support to our valued customers.
Pay: $30.00 - $40.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
