POSITION SUMMARY
The Community Engagement Coordinator at the Kansas Distribution Center (KDC) is responsible for creating a positive and impactful experience for volunteers, both onsite and off-site events. This Tuesday – Saturday role manages group reservations, leads volunteer orientations, and ensures volunteers are informed, prepared, and connected to the organization's mission.
PRIMARY RESPONSIBILITIES
Kansas Distribution Center (KDC) Duties
- Supervise and assist volunteers during Saturday shifts, serving as the primary point of contact for onsite questions, needs, and troubleshooting to ensure a positive, productive, and safe experience.
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Work closely with the First Impressions Coordinator to maintain consistent front desk coverage during business hours, Tuesday through Saturday.
Volunteer Engagement Group Reservations
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Coordinate reservations for the KDC, ensuring timely communication, accurate details, and efficient scheduling.
- Collaborate with the Kansas City Coordinator to provide additional assistance during peak volunteer seasons.
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Provide group leaders with clear details on program guidelines, risk management considerations, and logistical requirements prior to their visit.
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Track and document group participation and volunteer hours for reporting and compliance.
Onsite Volunteer Experience
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Collaborate daily with Volunteer Engagement Center (VEC) to confirm and share accurate volunteer counts.
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Oversee volunteer check-in, ensuring all participants sign in and required waivers are properly filed.
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Lead volunteer orientations, deliver clear program details, expectations, and safety guidelines.
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Create a positive volunteer experience by ensuring participants are informed, confident, and ready to serve.
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Provide support to VEC staff assisting with coverage during volunteer shifts as needed.
Volunteer Engagement at Off-Site EventsPacking Opportunities
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Lead food drive engagements by planning and managing logistics-including scheduling, material preparation, and partner communication-to ensure smooth implementation of off-site packing activities.
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Coordinate and oversee event setup, including transportation, volunteers, and supply management.
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Represent Harvesters at off-site events, fostering relationships with community partners and volunteers.
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Prepare post-event reports to support organizational goals and continuous improvement efforts.
POSITION EXPECTATIONS
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Provides flexible assistance across functions to ensure successful operations.
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Welcoming visitors, volunteers, and callers with courtesy and professionalism.
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Foster an inclusive environment building strong relationships with volunteers and community partners.
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Communicate effectively, tailoring messaging to different audiences and situations to manage expectations, ensure clarity, and uphold risk management standards.
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Manage complex scheduling, group logistics, and volunteer records with precision and attention to detail.
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Confidently lead orientations and group overviews, setting expectations, and promoting safety.
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Plan and implement onsite and off-site volunteer engagements, ensuring readiness, and smooth operations.
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Address questions and challenges promptly while adapting to changing priorities and environments.
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Handle confidential information responsibly and deliver exceptional customer service.
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Work cross-departmentally to align volunteer engagement with broader resource development and organizational goals.
OTHER ASPECTS OF THE JOB
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This position requires comfort with light physical activities such as standing, walking, bending, and lifting, as well as the ability to drive a large cargo van and operate power equipment.
- Demonstrate flexibility to work occasional evenings and weekends in support of community engagement events and organizational initiatives.
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Maintain a thorough comprehension of Harvesters' food safety policies and consistently follow all procedures to ensure full compliance.
JOB QUALIFICATIONS
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High school diploma or equivalent; associate degree or higher preferred.
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Proven customer service experience in front desk, administrative, or hospitality settings.
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Strong relational and communication skills, both verbal and written.
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Ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail.
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Proficiency in Microsoft Office Suite and familiarity with basic database or scheduling systems.
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Highly organized with strong recordkeeping and time management skills.
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Demonstrated ability to work independently and collaboratively within a team.
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Professional demeanor, discretion, and adherence to confidentiality.
PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCE
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Coordinating and engaging volunteers across diverse programs and events.
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Planning and managing event logistics, including scheduling and resource allocation.
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Building and maintaining relationships with community partners and stakeholders.
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Fostering a welcoming and respectful approach to volunteer and community engagement that makes others feel connected and supported.
