Position Description
A Server / Waiter member is responsible for offering exceptional customer service, generating sales, POS/cash register operation, and loss prevention in adherence to all company standards.
Duties
- Take food and drink orders accurately and efficiently using a POS system
- Solid knowledge of the food and wines we serve.
- Deliver food and beverages to tables in a timely manner
- Provide excellent customer service, ensuring guest satisfaction
- Upsell menu items and promote daily specials
- Collaborate with kitchen staff to ensure accurate order preparation and timely delivery
- Handle guest inquiries, concerns, and complaints professionally and promptly
- Process payment transactions accurately and efficiently
- Follow health, safety and sanitation guidelines for all products
- Maintain clean and sanitized work area, utensils, glasses and equipment
Qualifications
- Previous experience as a server in the food industry
- Knowledge of food handling and safety regulations
- Strong time management skills to prioritize tasks effectively
- Excellent communication and interpersonal skills for guest relations
- Ability to work well in a fast-paced environment
- Basic culinary knowledge to answer guest questions about menu items
- Communicate customer request to manager/owners
Required Knowledge, Skills, and Abilities
- Ability to remain calm in a busy and high-stress service environment
- Excellent personal skills and customer relations
- Honesty and integrity, especially with regard to cash handling
- Ability to work as a team
- Ability to execute multiple orders at one time while maintaining consistency and high standards
- Food Handler’s Certification required, which can be obtained within the first 30 days of employment
- Experience working as a server/waiter
- Ability to communicate in and understand English
Physical Requirements
- Constant standing/walking
- Occasional stooping, kneeling or crawling
- Occasional pushing, pulling, lifting or carrying up to 40 lbs
- Occasional ascending or descending ladders, stairs, ramps
- Constant computer/POS Register and bar equipment usage
- Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
- Constant reaching, turning, and performing precision work around POS station
- Constant receiving detailed information through oral communication
- Constant talking, expressing or exchanging ideas by means of the spoken word
- Constant clarity of vision at near and/or far distances
Work Environment
- Loud busy work environment with temperature changes
- Frequent contact with hot plates, pots, pans and sharp equipment (knives) that may burn, scald, or cut if carried or used improperly
Schedule
Part time/Full time work, must be available to work weekends and holidays
Benefit
- Health Insurance
- Dental Insurance
- Vision Insurance
- PTO
- PTS
