Position Description
A Server / Waiter member is responsible for offering exceptional customer service, generating sales, POS/cash register operation, and loss prevention in adherence to all company standards.
Duties
Take food and drink orders accurately and efficiently using a POS system
Solid knowledge of the food and wines we serve.
Deliver food and beverages to tables in a timely manner
Provide excellent customer service, ensuring guest satisfaction
Upsell menu items and promote daily specials
Collaborate with kitchen staff to ensure accurate order preparation and timely delivery
Handle guest inquiries, concerns, and complaints professionally and promptly
Process payment transactions accurately and efficiently
Follow health, safety and sanitation guidelines for all products
Maintain clean and sanitized work area, utensils, glasses and equipment
Qualifications
Previous experience as a server in the food industry
Knowledge of food handling and safety regulations
Strong time management skills to prioritize tasks effectively
Excellent communication and interpersonal skills for guest relations
Ability to work well in a fast-paced environment
Basic culinary knowledge to answer guest questions about menu items
Communicate customer request to manager/owners
Required Knowledge, Skills, and Abilities
Ability to remain calm in a busy and high-stress service environment
Excellent personal skills and customer relations
Honesty and integrity, especially with regard to cash handling
Ability to work as a team
Ability to execute multiple orders at one time while maintaining consistency and high standards
Food Handler’s Certification required, which can be obtained within the first 30 days of employment
Experience working as a server/waiter
Ability to communicate in and understand English
Physical Requirements
Constant standing/walking
Occasional stooping, kneeling or crawling
Occasional pushing, pulling, lifting or carrying up to 40 lbs
Occasional ascending or descending ladders, stairs, ramps
Constant computer/POS Register and bar equipment usage
Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
Constant reaching, turning, and performing precision work around POS station
Constant receiving detailed information through oral communication
Constant talking, expressing or exchanging ideas by means of the spoken word
Constant clarity of vision at near and/or far distances
Work Environment
Loud busy work environment with temperature changes
Frequent contact with hot plates, pots, pans and sharp equipment (knives) that may burn, scald, or cut if carried or used improperly
Schedule
Part time/Full time work, must be available to work weekends and holidays
Benefit
Health Insurance
Dental Insurance
Vision Insurance
PTO
PTS
