The Albatross, an upscale full-service restaurant/bar located at the Country Club of Sebring is seeking a motivated Front-of-House Manager to oversee the dining room, bar, and reception areas. Individual will be responsible for driving guest satisfaction, managing the service team, overseeing daily logistics including inventory ordering/management, maintaining a clean work environment, and ensuring smooth communication with the back of house. This is a full-time, salaried position that will attend and contribute to weekly management meetings.
ESSENTIAL DUTIES & RESPONSIBILITIES
Team Leadership & Staff Management
- Hiring & Training: Recruit, onboard, and continuously train hosts, servers, bussers, and bartenders.
- Scheduling: Create and optimize weekly shift schedules to meet labor cost targets and service demands.
- Motivation: Track staff performance and provide constructive feedback.
Guest Satisfaction & Service Execution
- Guest Relations: Ensure every guest receives welcoming hospitality. Proactively check on tables during service to gauge satisfaction.
- Complaint Resolution: Respond efficiently and empathetically to customer concerns, turning negative experiences into positive ones.
- Floor Control: Act as the "conductor" of the dining room—optimizing floor plans, managing reservations, and controlling atmosphere (music, lighting, and cleanliness).
Operational & Financial Duties
- Cash Handling: Manage, balance, and audit daily and nightly cash drawers, tips, and safe drops.
- Tech Stack Proficiency: Act as a power user for restaurant technology software. Experience with Toast is a plus.
- Inventory Control: Track and order FOH supplies (glassware, napkins, beverage, etc.) and monitor inventory to minimize waste.
- Compliance: Ensure all areas adhere to health, sanitation, safety, and local alcohol/food service regulations.
Cross-Functional Collaboration
- Kitchen Liaison: Maintain clear lines of communication between the serving team and the kitchen staff.
- Event Coordination: Assist with the execution of private dining and special events.
QUALIFICATIONS OF THE IDEAL CANDIDATE
- Experience: Prior management experience in hospitality. Restaurant experience at a golf course preferred. Developing and managing a strong social media presence.
- Soft Skills: Professional. Excellent communication skills, conflict resolution, strong leadership, and the ability to remain calm and focused in a fast-paced environment. Willingness to be a true “team player” and roll their sleeves up to satisfy the customer and meet corporate goals. Strong problem-solving, multi-tasking, and administrative. Ability to anticipate and respond to customers’ needs.
Disclaimer
The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Paid training
Work Location: In person
