The Role
The Employee Experience Insights & AI Enablement Team is looking for a Senior Insights Analyst to sit at the intersection of AI strategy, IT operations, and enterprise analytics. This is not a traditional BI role. You will build the analytics foundation that helps Morningstar’s Central Technology team understand, govern, and accelerate our AI investments while simultaneously driving operational intelligence across IT service delivery.
You will own the design and delivery of analytics platforms that span ITSM performance, AI cost governance, and knowledge worker productivity measurement. You will be embedded in a team that is actively deploying agentic AI infrastructure (LiteLLM, AWS Bedrock, Claude/Anthropic), and migrating to cloud-native data platforms (Snowflake, Microsoft Fabric). Additionally, identify metrics to measure the effectiveness of the Employee Experience Insights and AI Enablement Team.
If you are energized by building from scratch, thrive in ambiguity, comfortable with a fast moving environment, and want your analytics work to directly shape how a global company runs its AI strategy this role is for you.
1. AI Cost Analytics & Spend Governance
Evolve and maintain Morningstar’s AI cost analytics platform currently built on LiteLLM, Snowflake, and LangSmith into a scalable, production-grade observability system.
Build and own the architecture that integrates AI gateway telemetry (LiteLLM) with enterprise data platforms (Snowflake, Microsoft Fabric) to enable per-team, per-application, and per-model token attribution.
Partner with Cloud Services (AI Infrastructure), InfoSec, and Finance to ensure spend governance models are accurate, auditable, and aligned to enterprise reporting standards.
2. ITSM Analytics & Operational Intelligence
Design, build, and maintain dashboards and datasets that drive IT service delivery performance across the Global Service Desk, endpoint operations, and employee experience functions.
Normalize and integrate data from ServiceNow (ITSM/HRSD), DEX Performance Analytics, collaboration tools (e.g., Poly Lens), and other operational sources into cohesive, analysis-ready datasets.
3. AI Enablement Opportunity Identification
Build and maintain a pipeline of data-backed AI enablement opportunities, prioritized by estimated ROI, complexity, and strategic alignment.
4. Knowledge Worker Productivity Measurement
Define, instrument, and track meaningful productivity KPIs going beyond adoption metrics to capture time savings, task deflection, output quality, and employee sentiment.
Build the data infrastructure needed to collect, normalize, and report productivity signals across AI tools (Claude, Copilot, Gemini, Bedrock-based agents) and employee segments.
5. Analytics Platform Architecture
Design a scalable, modern analytics architecture that integrates Snowflake, Microsoft Fabric, LiteLLM, ServiceNow, and other enterprise data sources into a unified analytics layer.
Champion the migration from static legacy reports to dynamic, interactive, AI-assisted dashboards leveraging Power BI, Fabric, and agentic tooling where appropriate.
Proven experience in data analytics, reporting, and dashboarding with a portfolio that includes both operational (ITSM or similar), AI reporting, and strategic (executive-facing) use cases.
Experience integrating data from APIs, CSV files, event streams, and diverse SaaS platforms into analysis-ready datasets.
End-to-end ownership of the data solution lifecycle: requirements, design, development, deployment, and ongoing iteration.
Exposure to enterprise AI platforms including Anthropic/Claude, OpenAI, Google Gemini, or AWS Bedrock.
Note: We’re not considering candidates who require sponsorship now or in the future.
Compensation and Benefits
At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:
Financial Health
Physical Health
Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
Additional medical Wellness Incentives - up to $300-$600 annual
Company-provided long- and short-term disability insurance
Emotional Health
Trust-Based Time Off
6-week Paid Sabbatical Program
6-Week Paid Family Caregiving Leave
Competitive 8-24 Week Paid Parental Leave
Adoption Assistance
Leadership Coaching & Formal Mentorship Opportunities
Annual Flex Stipend - $1000 annually to cover personal education & well-being expenses
Tuition Reimbursement
Social Health
Charitable Matching Gifts program
Dollars for Doers volunteer program
Paid volunteering days
15+ Employee Resource & Affinity Groups
Total Cash Compensation Range
$74,325.00-109,008.33
Inclusive of annual base salary and target incentive
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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