Position Purpose: The Health Information Specialist is responsible for gathering records and preparing patient charts for upcoming appointments as well as receiving and triaging incoming requests for the release of information.
Essential Responsibilities (Non-Occupational Exposure):
- Respond to requests and validate authorization and/or other legal requests via US mail, email, voicemail, or facsimile.
- Responsible for managing and promptly responding to messages on the direct Health Information line.
- Assist with telephone calls, as needed.
- Review Release of Information requests for completeness and use judgment to process in-house or utilize outsourcing vendors.
- Maintain confidentiality of patient records.
- Ensure and maintain that requests are received and processed in a timely manner for patient appointments.
- Prepare patient charts with necessary reports and scanned documents in accordance with the patient’s upcoming appointment(s).
- Communicate with departments regarding any patient appointment or referral concerns.
- Support Follow My Health users through troubleshooting and proper escalation when warranted.
- Act as auxiliary support to the HIM Communications Specialist and switchboard operation.
- Responsible for processing incoming faxes and disseminating patient test results to applicable departments in a timely manner.
- May be responsible for a variety of administrative functions such as word processing, reporting, and filing.
- Completion of all required compliance and safety training.
- Perform special projects or other duties as assigned.
Basic Requirements:
- High school diploma or equivalent.
- Minimum of two years of experience with customer service.
- Willingness to learn Electronic Health Records and other pertinent software.
- Proficiency with phone systems and Microsoft Office Word, Excel and Outlook.
Preferred Requirements:
- Prior experience in a medical office or HIM department.
- Familiarity with HIPAA regulations and electronic health record (EHR) systems.
Benefits:
Full-time employees are eligible for comprehensive benefits, including health, dental, vision, disability, and life insurance. They earn Paid Time Off, Extended Illness Time, and Holiday Pay. We also offer a 401(k)/profit-sharing plan.
Additionally, OFC believes in creating a fun work environment. We host an annual holiday party, a summer employee event, volunteer opportunities, a Super Bowl auction, various potlucks, and ice cream treats before Memorial and Labor Day weekends.
Disclaimers:
This job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
This notification confirms the Orthopaedic & Fracture Clinic's commitment to providing equal employment opportunities to all employees and job applicants, in accordance with all applicable federal, state, and local laws, directives, and regulations. The Orthopaedic & Fracture Clinic will consider all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status. Upon request, the Orthopaedic & Fracture Clinic will provide entities with a copy of our current Equal Employment Opportunity policy. If you want to receive a copy of our policy or need an accommodation, please email human [email protected] or call (507) 386-6785.
