Summary
The Patient Access Scheduling & Communications Coordinator (PASCC) supports core operations of the centralized Patient Access call center by executing routine scheduling, registration, and communication tasks. This role serves as a primary contact for patients and care teams, verifying demographic and insurance information, transcribing clinical messages, and coordinating outpatient appointments. It follows established protocols, escalates complex issues, and maintains accurate documentation in electronic systems. It requires attention to detail, effective communication, and adherence to departmental productivity and accuracy standards.
Job Summary:
The Patient Access Scheduling & Communications Coordinator (PASCC) supports core operations of the centralized Patient Access call center by executing routine scheduling, registration, and communication tasks. This role serves as a primary contact for patients and care teams, verifying demographic and insurance information, transcribing clinical messages, and coordinating outpatient appointments.
It follows established protocols, escalates complex issues, and maintains accurate documentation in electronic systems. It requires attention to detail, effective communication, and adherence to departmental productivity and accuracy standards.
Minimum Skills/Specialized Training Required
- Ability to meet, communicate, and interact with individuals from varying backgrounds and other
health care team members in a courteous and helpful manner to complete job assignments.
- Ability to set up, organize, and maintain record systems.
- Customer Service, multi-tasking, computer, use of various types of office automation equipment
and software, and interpersonal communication skills both verbally and written.
- Strong attention to detail while being able to multi-task and maintain patience and composure
(with customer service etiquette) in stressful situations.
- Accurate data entry skills, including strong keyboarding (typing) skills.
- Demonstrates comfort with learning new technical applications and working within different
computer systems and is proficient with computer/technical terminology to understand and
efficiently answer support questions while being able to convey technical information to nontechnical
individuals.
Minimum Experience and Education Required:
- High School Diploma/GED
- A minimum of one year customer service experience is required.
Preferred Experience:
Salary Range
$16.50 - $24.04
Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.
We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.
Moffitt Career Site
1. Equal Employment Opportunity
Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.
2. Reasonable Accommodation
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Read more information about your EEO rights under the law.
Transparency in Coverage Rule
