TITLE: Shelter Staff
DEPARTMENT: Shelter
REPORTS TO: Shift Lead and Shelter Program Manger
PAY: $18.85 + $1.50 NOC Differential, $20.35
SCHEDULE: 11:00pm - 7:30 am; Days of week- To Be Determined
Primary Function
The OHRA Shelter is staffed 24/7 and is a low barrier shelter. The morning, evening and overnight staff are responsible for ensuring that shelter guests have their essential needs met and safety is maintained. Shelter staff are responsible for the daily operations of the shelter including cleanliness and security of the facility as well as the health and safety of the guests. Participates in monthly staff meetings and all required trainings. Cooperates with other staff to ensure a good working environment to the benefit of guests and staff.
Essential Duties and Responsibilities
Facility Operations
· Ensure safety and security of the facility by monitoring the cameras, conducting facility walk throughs every 15 minutes, and perimeter walk throughs once per hour.
· Complete bag checks every time a guest enters the building and confiscate any contraband. Deliver contraband to Shelter Program Manager.
· Continuously update the communication log in a timely manner with important details regarding the shelter.
· Monitor the inventory of the shelter supplies.
· Respond to emergencies appropriately.
Guest Services
· Effectively resolve conflicts among guests and de-escalate potentially crisis situations.
· Provide information to guests inquiring and offer known local resources and community partners.
· Provide feedback to the navigation team, shift lead and the Shelter Program Manager about observed guest progress, guest interactions and guest needs.
· To ensure safety and cleanliness, day shift will complete daily room/safety checks.
· Maintain guest cleaning kits and monitor check in/out of supplies.
· Assist with dinner distribution during swing shift.
Housekeeping
· Assist facilities staff with room turnovers by packing rooms, disposing of waste, and doing an initial clean when necessary.
· Collect guest bedding and towels weekly, hand out clean bedding and towels on laundry da.
· Complete shift assigned chore list in a timely and efficient manner.
· Assist guests with their personal laundry.
Minimum Qualifications
· Ability to work calmly and compassionately with individuals with diverse backgrounds and abilities.
· Maintain strong and appropriate boundaries in regard to guests
· Exhibit the ability to work as a collaborative and productive part of a team.
· Have the ability to remain calm and de-escalate difficult situations when necessary.
Preferred Qualifications
· A background in trauma-informed care and de-escalation training
· Knowledge and experience working with community partners who serve low-income community members.
· At least one year of experience with people who experience homelessness, substance use disorder
Physical Demands
Sitting 40%
Walking 40%
Standing 20 %
Speaking-ordinary speech
Fingering-computer keyboard
Lift up to 50 lbs.
Bending at the waist
Walking for 30+ minutes
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Occasional exposure to extreme temperature changes
· Occasional exposure to bodily fluids and odors
· Exposure to fluorescent lights
· 3 flights of stairs
· Elevator
Work Remotely
Application Question(s):
- Were you referred by someone working at OHRA? If so, who?
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Pay: $20.35 per hour
Expected hours: 40.0 per week
Application Question(s):
- Do you have at least 1 year of trauma informed care work with people experiencing homelessness?
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Ashland, OR 97520 (Required)
Work Location: In person
