Como Park Animal Hospital is seeking a Veterinary Client Service Representative (CSR) for a Full-Time position. We are part of a privately-owned 24-hour AAHA-accredited animal hospital which provides primary care during the days (8-8 Mon-Friday & 8-2 on weekends), and urgent/emergency care evenings, overnights, weekends and holidays. Hours include weekdays with a weekend day on a rotating schedule every other week.
Our Patients include dogs, cats, birds, reptiles, pocket pets and other exotics.
Our CSRs
- Greet clients and check in appointments
- Answer phones (multiple lines) in our call center
- Triage urgent care and emergency cases
- Manage patient appointment schedules
- Constantly communicate with clients, technicians, and veterinarians in person, on the phone, and online
- Process invoices and payments
- Various office and clerical tasks including email, faxing, stocking inventory, and scanning
- Are on their feet for several hours at a time
- Create a warm, inviting and welcoming environment for our clients and patients
- Are able to handle and prioritize multiple tasks
- Are comfortable with computers and technology (including EMR)
- Problem-solve and use critical thinking
Requirements
- Have 1+ years client service experience, ideally front desk experience
- Some experience or education in veterinary medicine. Veterinary clinic experience preferred.
- Maintain professionalism in high-stress situations
- Work well with others and can take direction well
- Are able to lift 50+ lbs.
Pay is based on experience, hours and availability. Generous benefits package for full-time employees.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
Experience:
- Veterinary: 1 year (Required)
- Client service: 1 year (Preferred)
- Triage: 1 year (Preferred)
Work Location: In person
