Description:
Primary Roles and Responsibilities:
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Serves customers by completing account transactions.
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Provides account services to customers by receiving deposits and loan payments, cashing checks.
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Answers questions in person or on the telephone and refer customers to other bank services as necessary.
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Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
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Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
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Reconciles loan coupons and other transactions.
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Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.
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Complies with bank operations and security procedures by participating in all dual-control functions.
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Maintains customer confidence and protects bank operations by keeping information confidential.
Requirements:
Minimum Education:
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High school diploma, GED, or equivalent
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Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment preferred
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Prior supervisory or management experience a plus
Required Knowledge, Skills, & Abilities:
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Qualified applicants must have good customer relation skills and excellent communication skills.
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Must have the ability to lift such items as coin bags, trays, and cash drawers.
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Applicants must have strong computer skills and a working knowledge of Microsoft products.
