Assists with ordering, receiving, stocking and display of grocery product, maintains department cleanliness, and provides outstanding customer service.
POSITION RESPONSIBILITIES
- Greets, assists, and prioritizes customer needs above all.
- Orders product as requested, when applicable.
- Receives product deliveries, ensuring order and invoice accuracy. Stamps invoices correctly.
- Stocks rotates, merchandises and faces product according to department procedure.
- Maintains back-stock areas according to department standards.
- Trains other staff as needed.
- Assists in other departments as needed.
- Performs other duties as assigned to meet business needs.
GENERAL RESPONSIBILITIES
Customer Service
- Knows and Adheres to Quality Standards for customer service as outlined by Manager.
- Greets all customers, offers suggestions/answers as needed.
- Adheres to all guidelines around product recommendation and information.
- Assists in any other departments as needed.
Communication
- Communicates openly and honestly with all others in the organization.
- Communicates respectfully at all times.
- Does not expose customers to internal disagreements.
- Resolves conflicts respectfully and in a timely manner, ask for assistance from appropriate supervisor as needed.
- Participates actively in department team and all-staff meetings.
Mission Integration
- Understands Good Harvest Market’s Mission and Values.
- Knows Good Harvest Market history.
- Gains and shares natural foods knowledge, continually accesses new information.
- Communicates needs and problems promptly and efficiently.
- Operates with a sense of teamwork; incorporates into the daily job.
Personal Effectiveness
- Reports to work for scheduled shifts, on-time and appropriately uniformed.
- Availability meets the needs of the department for scheduling purposes.
- Understands and adheres to organizational and department policy and procedures.
- Accepts and offers feedback and suggestions openly and respectfully.
- Accepts direction willingly and follows through with delegated tasks.
- Learns and adapts to new tasks or situations quickly and cooperatively.
- Maintains job-related confidentiality.
- Takes initiative to identify report and resolve problems before they escalate.
- Provides a positive model for co-workers.
- Closing shifts report to M.O.D. for department check out prior to clocking out.
TECHNICAL SKILLS
Quality of Work
- Understands the technical requirements of the job, applies technical knowledge consistently.
- Performs tasks accurately and efficiently, free from errors.
- Performs all tasks according to department procedure.
Quantity of Work
- Performs tasks consistently at an acceptable rate as outlined by the department supervisor.
- Organizes tasks efficiently maintain focus and stay productive.
- Achieves established goals and expected results for the department.
Safety
- Maintains safe work environment according to all department procedures, federal and state regulations.
ESSENTIAL SKILLS AND EXPERIENCE
- Ability to lift up to 50 lbs.
- Ability to read and interpret documents such as department manual.
- Ability to prioritize work tasks, multi-task, and maintain focus.
- Ability to communicate effectively with customers.
Physical Demands
- Required frequently: standing, walking, kneeling, squatting, bending, reaching, lifting
up to 50 lbs.
DESIRED SKILLS AND EXPERIENCE
- Outstanding customer service skills.
- Ability to communicate effectively and respectfully with people from diverse backgrounds.
- Interest in organic foods.
Job Types: Part-time
Job Type: Part-time
Pay: From $16.50 per hour
Work Location: In person
