Overview
Join our dynamic automotive team as an Automotive Service Writer, where your enthusiasm for cars and exceptional customer service skills will drive success! In this vital role, you will serve as the bridge between our valued customers and our skilled technicians, ensuring a smooth, transparent, and positive experience for everyone who walks through our doors. Your ability to communicate clearly, estimate repairs accurately, and upsell services will help maximize customer satisfaction and dealership profitability. If you thrive in a fast-paced environment and have a passion for automotive repair and client communication, this is the perfect opportunity to accelerate your career in auto service management!
Responsibilities
- Greet customers warmly and listen carefully to their vehicle concerns to accurately document issues.
- Use estimating software and computer-aided vehicle damage estimating tools to prepare detailed repair estimates.
- Communicate repair recommendations clearly to customers, explaining necessary services such as oil changes, brake repairs, suspension work, tire service, shocks & struts, transmissions, air brake systems, and collision repairs.
- Upsell additional services by identifying customer needs while maintaining transparency and integrity.
- Coordinate with technicians to prioritize repairs and ensure timely completion of services like automotive diagnostics, mechanical repairs, and routine maintenance.
- Manage cash handling processes securely and accurately process payments for services rendered.
- Maintain detailed records of all vehicle repairs, estimates, client interactions, and service history for future reference.
- Foster strong relationships with clients through excellent customer service and effective communication about vehicle maintenance plans.
Experience
- Proven experience in auto service writing or dealership service departments with familiarity in automotive repair processes.
- Hands-on mechanic experience or mechanical knowledge that supports understanding of complex systems such as transmissions, suspension components, brakes, shocks & struts, tire services, and oil changes.
- Skilled in using estimating software and computer-aided vehicle damage estimating tools for accurate assessments.
- Experience with automotive diagnostics to identify issues efficiently and recommend appropriate repairs.
- Strong background in auto service management or sales within the automotive industry.
- Excellent client communication skills with a focus on transparency and building trust.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment.
- Valid driver’s license with a clean driving record; driving experience is essential for test drives or vehicle inspections.
Join us to be part of a passionate team dedicated to delivering top-tier automotive care while advancing your career in a vibrant environment that values your expertise!
Pay: $17.50 - $21.50 per hour
Benefits:
Work Location: In person
