THE POSITION
As a Clerical Supervisor 1 with the Department of Human Services (DHS), you will help lead office staff and maintain high-quality customer service at the Berks County Assistance Office (CAO). This position gives you the opportunity to coach and support clerical staff as they complete important daily tasks. Your guidance will help the unit stay organized, efficient, and ready to serve the public. Join a team that values leadership, clarity, and steady performance.
DESCRIPTION OF WORK
This role focuses on supervising clerical staff, organizing daily tasks, and supporting essential office operations. You will help maintain accuracy, efficiency, and clear communication within the clerical unit. As a Clerical Supervisor 1, you will perform the following duties:
- Work Planning: Plan and distribute assignments to clerical staff
- Policy Guidance: Explain procedures, demonstrate equipment use, and clarify office policies
- Document Review: Check completed work for accuracy, completeness, and timeliness
- Staff Support: Provide guidance and conduct individual conferences, unit meetings, and performance reviews
- Attendance Oversight: Monitor time records and approve or disapprove leave based on operational needs
- Operational Assistance: Prepare reports and assist with equipment troubleshooting and office functions
Work Schedule and Additional Information:
- Full-time employment, 37.5 hours per week
- Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.
- Overtime and travel as needed
- Telework: This position may be eligible to telework part time, after completion of the probationary period. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Reading. The ability to telework is subject to change at any time.
- Work Conditions: Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
- Salary:In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- One year of moderately complex clerical experience; or
- An equivalent combination of experience and training.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- Hiring preference for this vacancy may be given to candidates who live within Berks County. If no eligible candidates who live within Berks County apply for this position, candidates who reside in other counties may be considered
Legal Requirements:
- A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
- You must pass a background investigation.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
Work Location: In person
