The Supervisor, Transitions of Care oversees a multidisciplinary team responsible for discharge planning, ER frequent flyer management, and post-acute care coordination. This role plays a pivotal leadership function within Sanitas’ value-based care strategy, ensuring timely transitions, reducing avoidable utilization, and aligning care coordination workflows with internal protocols and external payor requirements. The Supervisor promotes quality, compliance, and operational efficiency across inpatient and outpatient care settings.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervise a team of Care Coordinators and care management staff.
Lead daily huddles, provide coaching, and conduct performance evaluations.
Foster a culture of accountability, quality, and patient-centered care.
Workflow and Operations
Develop and standardize workflows for ER/inpatient alerts, discharge planning, and follow-up coordination.
Monitor adherence to clinical protocols, escalation pathways, and timely outreach requirements.
Coordinate staffing and coverage to ensure continuity of services across all locations.
Performance and Data Monitoring
Track KPIs including:
Readmission rates
Post-discharge appointment compliance
ER utilization trends
Patient engagement rates
Prepare operational reports and dashboards for leadership review.
Stakeholder Collaboration
Serve as liaison between Sanitas centers, hospitals, payor case managers, and external partners.
Represent the care coordination team in internal and external meetings.
Collaborate with clinical leadership, quality teams, and population health to align initiatives.
Quality and Compliance
Conduct chart audits and review documentation for accuracy, completeness, and compliance with value-based program standards.
Support internal reviews, audits, and reporting for payor contracts.
Yes – this position supervises all staff Case Management Coordinator (Inpatient and Transition of Care) and is responsible for recruitment, development, scheduling, and performance.
Bachelor’s degree in Nursing, Health Administration, Public Health, or a related field.
3–5 years of experience in healthcare coordination or clinical operations.
2+ years of leadership or supervisory experience in a healthcare setting.
Required Knowledge, Skills, and Abilities
Proficiency in EMR systems, Microsoft Office Suite, and analytics platforms.
Strong understanding of managed care, value-based care, and care management principles.
Bilingual (English/Spanish) preferred.
Familiarity with Florida and Texas healthcare networks and payors.
Financial Responsibilities
This role does not directly handle physical funds or billing
Budget Responsibilities
Yes – Oversees budgets ranging from $1 million to $10 million for team operations and programs
Languages
English: Advanced
Spanish: Preferred
Creole: Optional
Travel
Required – Occasional travel to Sanitas centers, partner facilities, and business meetings
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Environmental Conditions
Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout to be heard above ambient noise level.
Physical/Environmental Activities
Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.
Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Not Required
May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Not Required
May be exposed to outdoor or warehouse conditions of loud. noises, vibration, fumes, dust, odors, and mists. Not Required
Must be able to ascend and descend ladders, stairs, or other equipment. Not Required
Subject to exposure to hazardous material. Not Required
