Overview
We are seeking an welcoming, organized and detail-oriented Front Desk Clerk to join our team. As the face of our boutique hotel you will play a crucial role in shaping the guest experience. In a smaller hotel environment, our front desk team does much more than just hand out keys, you will act as a concierge, a problem-solver, a key coordinator of daily property operations to ensure our guests feel at home.
Responsibilities
- Welcome guests with a warm, professional attitude. Handle check-in and check-out process efficiently.
- Manage phone and walk-in reservations. Answer questions regarding room rates, availability, and hotel policies.
- Handle payment processing: securely handle credit card transactions, cash payments, and process booking confirmations or cancellations.
- Balance daily cash sheets, print end of day reports.
- Act as the main point of contact for guest requests or complaints. Coordinate closely with housekeeping and maintenance to resolve issues promptly.
- Assist with clerical duties including typing, and maintaining office cleanliness and organization.
Requirements
- Previous experience in hospitality, customer service, or retail is preferred but not required.
- Excellent situational awareness and a calm demeanor when resolving guest complaints or handling unexpected property issues.
- Strong verbal and written communication skills with a natural ability to connect with people. Must be detail oriented.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Ability to work a flexible schedule, including weekends, holidays, and evening shifts.
Pay: $19.00 - $20.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
