Major Areas of Accountability
1. Meets and exceeds guests and team member exceptions by providing service and teamwork
Provides value added service to guests by doing whatever reasonable and possible to exceed guest expectations
Communicates effectively with guests, co-workers, supervisors, and owners
Demonstrates teamwork by cooperating and assisting co-workers as needed
Meets hotel’s service standards
Performs other duties as required to provide excellent service and teamwork
Handles difficult situations effectively
2. Wash, fold, and put away all laundry
Pick up all used linen from Housekeepers
Pulls damaged and/or stained linen prior to loading washers
Insures maximum loading capacity of machines
Loads washers and dryers to recommended weights
Ensures maximum cleaning effectiveness by sorting laundry prior to washing according to fabric type, color, item or soil concentration
Folds all linen and stocks closets, carts and storage areas.
Delivers clean linen and all supplies to Housekeepers as needed in a timely manner and communicates any delays and reason for delays.
3. Operates, maintains and cleans laundry, laundry room, and equipment according to hotel standards and free from hazards
Saves energy by setting dryers for proper heating and cooling times
Places only proper linens in the dryer to be dried
Cleans lint from dryers and ducts at least twice a day
Keeps laundry and stock closets organized and clean at all times
Informs supervisor or management of any mechanical failures or supply shortages, so corrective action can be implemented
Clean and stock employee restroom
4. Assists and performs following functions:
Cleaning and maintaining all vacuums on a weekly basis
Stocking room attendant carts with supplies
Rotating linens in storerooms
Maintaining shelf organization in the storerooms
Replenishing storeroom supplies
Removing trash and dirty linens from room attendants carts
Cleaning furniture, elevators, glass, planters, etc. in public areas such as lobby, pool and public rest rooms
Sweeping and vacuuming floors, hallways and stairwells
Reporting maintenance problems or completing work repair orders
Spot cleaning walls, carpets, light fixtures, etc
Delivering special request items such as cribs to guest rooms
Putting away breakfast items while properly handling food and cleaning breakfast area
Cleaning of public areas, breakfast area, and guestrooms
5. Maintains hotel grounds/curb appeal in accordance with hotel, Home Office and Brand Standards
Picking up trash from parking lot and garden areas
Clean and maintain the parking lot, walkways, stairs, etc. throughout the property
Empty trash cans and ashtrays throughout the property
Provides lawn care to grass areas as necessary by removing debris, mowing, seeding and edging
Maintains the foliage around the building by planting, watering and pruning
Uses ground keeping equipment in a safe and efficient manner
Maintains and repairs lawn, snow and other outdoor equipment
Maintains and adjusts irrigation sprinkler heads as needed
Replace any light bulbs as needed
Assist with routine safety and preventative care tasks
Assists with inventory counts and checks
6. Adheres to hotel policies and procedures
Attends work on time as scheduled
Follows hotel grooming and dress standards
Minimizes safety hazards by following all safety rules and procedures and wears protective gears, clothing and shoes
Adheres to OSHA guidelines when handling hazardous liquids, chemicals, stains, etc
7. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
8. Reports any hazards or injuries in the department and hotel.
9. Demonstrates familiarity with hotel's life safety systems and takes corrective action on any maintenance or operating problems which affect the security or operating condition of the hotel.
10. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
11. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
12. At all times projects a favorable image of the hotel and company to the public.
13. Assists with any other tasks and projects as needed to complete daily hotel operations to provide and maintain excellent service and teamwork
14. Completes any training requested by GM
Job Type: Part-time
Pay: $17.00 - $17.50 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Laundry: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Work Location: In person
