We want you to join our team! The Center for Cancer and Blood Disorders has more than 60 cancer specialists and 400 healthcare professionals representing many different areas of medical and administrative services across 22 locations throughout North Texas.
This position will be for 2 locations - Denton and Alliance clinic. Patient Access Representatives support the departmental efficiencies may include but not limited to performing registration, reception functions, and obtain complete and accurate patient demographic information. Patient Access representatives must employ proper, HIPPA compliant patient liability and collection techniques before, during & after date of service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greeting patients and caregivers, assisting with checking in and checking out.
- Recording important patient information, including insurance information in EMR.
- The ability to communicate effectively with various levels of Clinical/Executive staff regarding patient status’
- Making sure patients have proper post-treatment instructions when checking out, if necessary.
- Scanning Clinical documentation.
- Provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures
QUALIFICATIONS:
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum typing skills of 35 wpm
- Customer service skills and experience
- Ability to work in a fast-paced environment
- Ability to receive and express detailed information through oral and written communications
- Understanding of Third-Party Payor requirements preferred
- Understanding of Compliance standards preferred
- Must be able to perform essential job duties in at least two Patient Access service areas.
- Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
CORE SKILLS:
- Professional and positive demeanor
- Basic Computer Skills
- Proficiency in Microsoft Office
- Attention to Detail
- Written, verbal and interpersonal communication skills
- Organizational Skills
- Ability to multitask
- Ability to take initiative and work without constant supervision
- A passion for helping people
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
- High School Diploma or GED required
- 0 – 1 year in a Customer Service role.
- 0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
- Some college coursework is preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to sit at computer terminal for extended periods of time
- Occasionally lift/carry items weighing up to 25 lbs.
- Frequent prolonged standing, sitting, and walking
- Occasionally push a wheelchair to assist patients with mobility problems.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER
- Must be available to work hours and days as needed based on departmental/system demands.
- Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.
- Must always maintain well-groomed and professional appearance.
- Use positive communication strategies while communicating with patients, their families, and caregivers.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
