The Boston Mutual Life Mission
We provide access to insurance solutions designed to protect you, your future, and the people you care about because you and your family matter.
Every employee at Boston Mutual plays a part in delivering the experience we want for our customers, partners, and one another. Through each interaction and decision, we’re all accountable for bringing our mission to life and reinforcing a consistent, customer-centered approach.
You’ll be part of a team that makes a difference for families, supports one another, and takes pride in the impact we make, with our Guiding Principles shaping how we show up and work together every day.
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Customer Focus – Responding to internal and external customers in a timely, thoughtful way
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Collaboration – Partnering across teams to move work forward and get results
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Focused Priorities – Concentrating on the work that matters most to drive impact
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Resilience – Adapting and moving forward when challenges arise
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Corporate Citizenship – Supporting community engagement and helping build trust inside and outside the organization
These principles set clear expectations for how we work, make decisions, and deliver results.
All Boston Mutual employees should embody our core values of integrity, curiosity, trust, respect, inclusiveness, collaboration, empathy, clarity, honesty, and commitment, applying them in how you work, collaborate, and contribute to outcomes that drive our business forward.
The Producer Contracting Support role is an individual contributor reporting directly to the Director of Compliance, Producer Contracting & Commissions. The Producer Contracting Support individual provides administrative and operational support for producer onboarding, appointments, and ongoing producer maintenance. This position plays a critical role in ensuring accurate producer data, timely processing, and effective support for Distribution and Sales partners. The ideal candidate is detail‑oriented, highly organized, and comfortable managing multiple priorities simultaneously in a fast‑paced environment.
The Producer Contracting Support individual is expected to:
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Support producer onboarding and application processing through BMLConnect and legacy systems
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Process producer appointments and terminations accurately and timely
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Monitor and maintain producer appointment status, including tracking license expirations
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Coordinate and process appointment renewals
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Support and contribute to the Inactive Agent Project
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Monitor Commission Scale reports and assist with identifying discrepancies
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Review and monitor error reports, escalating issues as appropriate
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Support Distribution and Sales teams by responding to inquiries and resolving issues
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Generate metric reporting, including reports, statistics, and data analysis as needed
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Perform document scanning, indexing, and record maintenance
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Track and reconcile invoices related to producer contracting activities
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Monitor shared inboxes to ensure timely responses and routing
Qualifications
Education: High School Diploma required; bachelor’s degree preferred.
Experience: Minimum of one (1) year of relevant administrative, operational, or support experience
Knowledge Requirements:
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Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines
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Experience working with multiple system applications and managing both electronic and physical documentation
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Eager to learn and shows initiative with a “can-do attitude”
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Strong written, verbal, and interpersonal communication skills
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Exceptional computer skills, including proficiency in Microsoft Office applications
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Ability to work effectively both independently and as part of a collaborative team
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Proven ability to build and maintain effective working relationships across departments
Other Information:
Hybrid Work Model
At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week.
Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace.
#LI-Hybrid
