We are seeking a Client Care Professional to join our team!
Responsibilities:
- Work as an effective team member to provide excellent services to our clients.
- Answer and process client and vendor needs via phone calls, email and text.
- Provide information about the products and services we offer, offering best solutions for specific situations.
- Schedule the services we offer through our user-friendly scheduling software.
- Communicate with technicians and coworkers to dispatch appropriate technicians to job sites throughout each day.
- Schedule follow-up work and preventative maintenance calls.
- Schedule future jobs to ensure a well-balanced work week.
- Document and update client records as necessary.
- Monitor client situations and follow up with clients on recommended home or business solutions.
- Apply for plumbing and septic permits and schedule inspections through town offices.
Qualifications:
- Previous experience in customer service, sales, or other related fields.
- Experience in a trade service company preferred.
- Computer experience required. Excel, Word and other software programs used daily.
- Excellent written and verbal communication skills.
- Ability to prioritize and multitask.
- Enjoy working as a team member to achieve common goals daily.
- Positive and professional demeanor.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
