Field Service Engineer
Evatec is a Swiss company with offices in the US, Europe and Asia that specializes in the development, production and sale of high-tech thin film deposition equipment for the semiconductor, optical and optoelectronics markets. From the high brightness LEDs in our cars to the sensors and filters in our mobile phones our know how enables the world’s leading manufacturers to deliver solutions for autonomous driving, smart wearables and handheld and high-performance 5G mobile networks.
Your main tasks:
- Carrying out the installation and maintenance of Evatec coating machinery and/or retrofits on-site at our client location in Hillsboro Oregon.
- Troubleshooting and repairing machinery issues as needed
- Tracking and reporting machinery performance
- Providing recommendations and support to optimize the availability and performance of our machines.
- Providing technical support and advice for our customers
- Acting as interface between Evatec management and our customers Expediently escalating issues to supporting resources when necessary.
- Working with technical support, customer & field engineers in isolating and solving problems
- Answering customers’ questions and assisting them in a professional manner
- Performing administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports
- Travel up to 30% for international training and rare customer visits outside the local area.
Your profile:
- Associate or bachelor’s degree in engineering or equivalent experience
- Minimum of 3 years of experience in the field of vacuum coating machinery & technology preferred, in particular PVD, PECVD, PEALD or Etch
- Mechanical aptitude and knowledge of robotics, pneumatics, hydraulics, electronics, and vacuum processes, and relevant software
- Verbal and written language skills in English. Language skills in German and/or Spanish is a plus
- MS-Office knowledge
- Ability to complete assignments with attention to detail and high degree of accuracy
- Ability to perform effectively in a demanding environment with changing workloads and expectations
- Excellent written and oral communication skills
- Strong customer focus and commitment to customer satisfaction
- Ability to train and mentor engineers and customer employees
- Willingness to continue learning and growing in a professional environment is necessary
- Willingness and capability to travel as needed although this is a site support role so travel is unlikely beyond initial training
Working Conditions:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This is an hourly position eligible for overtime compensation
- This is a local on-site support role– up to 12 hours a day, 3-4 days a week
- Travel up to 30% of the time, dependent on company needs, and will include international travel for
e.g. Training on Evatec’s products and processes
- While performing the duties of this job, the employee routinely is required to stoop, kneel, crouch, twist, reach, and stretch.
- The employee may occasionally lift and/or move up to 60 pounds in weight unaided.
- Work is often conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
- Expect to spend more than 50% of the time inside the clean room working with Evatec equipment. Position works under the direction of a customer service manager
- Traditional Schedule; M-F, 8am-5pm and/or Compressed Schedule; A) Su-T, alternating W. B) Th-Sa, alternating W
- Passport, Driver's License and Credit Card required.
Pay: From $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
