Job Summary
We are seeking a dynamic and detail-oriented Dental Front Desk Receptionist to join our vibrant dental team. In this pivotal role, you will serve as the first point of contact for patients, ensuring a welcoming and professional environment. Your energetic approach will facilitate smooth clinic operations, from patient intake and appointment scheduling to insurance verification and medical record management. Your expertise in dental terminology, medical billing, and EMR systems will contribute to delivering exceptional patient service while maintaining strict adherence to confidentiality and healthcare regulations. This paid position offers an exciting opportunity to grow within a supportive healthcare setting committed to excellence.
Duties
- Greet patients warmly, verify their information, and assist with check-in and check-out processes using dental practice management software such as Dentrix or Eaglesoft
- Schedule appointments efficiently while managing multi-line phone systems with professionalism and courtesy
- Verify insurance coverage, perform insurance eligibility checks, and handle insurance claims processing utilizing systems like Epic, Meditech, or Athenahealth
- Review and update patient medical records accurately within Electronic Health Records (EHR) systems including eClinicalWorks or other EMR platforms
- Collect payments, process medical collections, and perform billing tasks aligned with HIPAA compliance and medical coding standards such as CPT, ICD-10, ICD-9
- Maintain organized filing of dental and medical records, ensuring compliance with clinical confidentiality policies
- Support clinical staff by managing documentation review, care plan coordination, and appointment reminders
Qualifications
- Proven experience as a Medical Receptionist or Dental Front Desk Receptionist in a dental clinic or healthcare setting
- Strong knowledge of dental terminology, medical billing, insurance verification, and health information management systems
- Familiarity with EMR/EHR systems such as Dentrix, Eaglesoft, eClinicalWorks, Meditech, Epic or Athenahealth is highly preferred
- Excellent customer service skills with the ability to communicate effectively via phone and in person while demonstrating proper phone etiquette and multi-line phone handling skills
- Bilingual abilities are a plus to serve diverse patient populations effectively
- Proficiency in Microsoft Office suite including typing (10 key), filing, and general office management skills
- Ability to handle sensitive patient information with discretion in accordance with HIPAA regulations
- Strong organizational skills with attention to detail for documentation review and accurate data entry
- Prior clinic or medical office experience is highly desirable; familiarity with hospital or healthcare administrative procedures is an advantage
Join our team where your enthusiasm for healthcare administration will make a meaningful difference! We value proactive professionals who thrive in fast-paced environments dedicated to delivering outstanding patient care. This role offers the chance to develop your career within a supportive setting that prioritizes your growth and success.
Pay: $19.00 - $22.00 per hour
Benefits:
Education:
- High school or equivalent (Required)
Experience:
- Dental office: 3 years (Required)
Language:
Ability to Commute:
- San Antonio, TX 78213 (Required)
Willingness to travel:
Work Location: In person
