About the Role Creative is looking for a detail-oriented Service and Open Issue Coordinator to manage daily service and warranty order processing, and support open issue resolution for our Ashland and Coastal office teams.
Key Responsibilities
- Handle customer service calls, qualify requests, determine warranty coverage, and create service orders in Hedberg
- Coordinate evaluation, delivery, and installation trips with customers
- Invoice manufacturers for applicable labor; maintain parts stock levels
- Manage manufacturer recalls and ensure daily paperwork is completed
- Receive and review open issues via Procore; determine solutions with Operations and Manufacturers
- Create orders for service, parts, and replacements; process manufacturer claims through applicable portals
Qualifications
- Minimum 5 years of experience in systems furniture installation or equivalent
- Knowledge of systems furniture, case goods, and Steelcase products preferred
- Proficiency in Microsoft Word, Excel, and Outlook
- Strong customer service, problem-solving, and organizational skills
- Valid driver's license with a clean driving record
Why Join Creative? We value innovation, customer focus, and team collaboration. If you thrive in a fast-paced environment and enjoy solving problems, we'd love to hear from you.
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- 403(b)
- Dental insurance
- Employee assistance program
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Profit sharing
- Referral program
- Vision insurance
- Wellness program
Work Location: In person
