ROLE AND RESPONSIBILITIES
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The Patient Payment Specialist will work within the Finance Department to assist patients with account
questions. This position is responsible for full patient customer service: from working on a Patient A/R
report, reviewing, and mailing patient statements, taking patient calls regarding their account balance to
make a payment, reviewing an EOB with a patient, processing Copay Waivers and posting payments. Also,
it includes supporting the Finance department in whatever other daily tasks that need to be done.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
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High School Diploma or equivalent and additional specialized training in medical billing and/or collections.
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Minimum of 1 year payment posting or medical billing experience
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Medical/Pharmacy terminology experience desired
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Explanation of Benefits (EOB's) experience
REQUIRED SKILLS
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Work an A/R Patient Report.
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Review an EOB with the patient.
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Strong analytical and problem-solving skills
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Ability to quickly learn multiple software platforms (CPR +, PK Compounder)
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Excellent verbal and written communication skills
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Excellent listening skills
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Strong planning and organizational skills
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High quality work, organized with attention to detail
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Strong customer focus with the ability to problem solve to meet customer needs and expectations
ADDITIONAL NOTES
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Must be able to work independently
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Must possess and maintain a “whatever its takes’ attitude and can stay on task
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Must be able to communicate with internal customers at all levels of management
