Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We connect, consult, and collaborate to solve complex challenges of access and equity in our health and social systems. Together with our partners, clients, and collaborators, we create actionable solutions so that all people can thrive.
In 1957, The Medical Foundation (TMF) was created to primarily fund biomedical research in Massachusetts. Since then, we’ve been on a journey of evolution. We changed our name to Health Resources in Action (HRiA) to reflect our impact in the field of public health. Today, HRiA works with individuals, organizations, and communities to drive a policy and systems change approach to advance health and racial equity.
HRiA seeks sustainable solutions for complex problems using an anti-racist approach. We aim to be adaptable and flexible in meeting clients and partners where they are, offering our decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. The foundation of this work is centered on our values:
-
Health and racial equity by identifying and addressing the root causes of health inequities, intentionally working to shift narratives and power imbalances and disrupt all systems of oppression.
-
Leading with heart by demonstrating our passionate commitment to our work, continuously challenging ourselves with humility and vulnerability while pursuing and holding ourselves accountable to our mission.
-
Collaboration by intentionally and respectfully leading, partnering, and following to strengthen relationships, uplift different voices and build trust.
-
Innovation by driving toward new strategies, questioning norms, and continuously learning and evolving to support the needs of our clients and communities.
HRiA offers exciting, engaging, and challenging employment opportunities for facilitators, trainers, researchers, analysts, policy specialists, grant managers, and more. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our wonderful clients, partners, and dedicated and dynamic staff. With our growing portfolio of high-impact work, person-centered policies, and generous benefits, our team continually invests in making HRiA a great place to work. Our diverse staff of over 270 people hail from 30+ states, with a home base in Boston’s Chinatown neighborhood.
The Massachusetts Association of Community Health Workers (MACHW) is the professional association of Community Health Workers (CHWs) in Massachusetts dedicated to strengthening the workforce by creating and/or advocating for legislation and other policies that support the profession; advocating for recognition, integration, and fair compensation within the health and social service fields; and creating and supporting professional development opportunities for CHWs in the state and nationally. Under the guidance of an Advisory Board, MACHW works tirelessly on behalf of the estimated 6,000-plus CHWs in the state. MACHW was created in 2000 by a dedicated group of CHWs. In 2017, MACHW became fiscally sponsored by Health Resource in Action, Inc. (HRiA), to ensure sustainability and increase efficiency.
Position
MACHW is seeking a full-time Senior Manager of Training and Member Services to lead key professional development, member engagement, and regional hub strategies for Community Health Workers across Massachusetts.
This is an exciting opportunity for an experienced trainer, facilitator, program manager, and relationship-builder to support the growth, connection, and leadership of the CHW workforce. The Senior Manager will oversee MACHW’s statewide training portfolio and manage MACHW’s regional CHW Hubs, including quarterly gatherings, local advisory structures, regional member engagement, and annual workforce celebration efforts.
The ideal candidate has strong experience developing and delivering culturally responsive training for adult learners, understands the CHW workforce and scope of practice, and is skilled at building trusted relationships with CHWs, supervisors, employers, trainers, partners, and regional stakeholders. Experience as a CHW, CHW supervisor, trainer, or someone who has worked closely with CHWs is strongly preferred.
The Senior Manager will devote approximately 50% of their time to training and professional development and 50% of their time to CHW Hubs, member services, and engagement.
This position is remote; however, regular travel across Massachusetts will be required, approximately two to three times per week depending on program needs. Some evening or weekend work may be required for trainings, hub gatherings, statewide events, certification office hours, or member engagement activities.
HRiA offers strong benefits to its employees, including:
-
Competitive salaries
-
Health insurance
-
Retirement plan
-
flexible summer hours
-
Vacation starts at 4 weeks
-
13 paid holidays, plus office closure time during the last week of December.
Duties & Responsibilities
Though this is a remote position, travel across the state will require 2-3 times a week, depending on demand.
This position may require some work outside of traditional business hours.
Project and Staff Management
Training and Professional Development
-
The Senior Manager will lead the development, coordination, and delivery of MACHW’s training and professional development opportunities for CHWs and CHW supervisors.
-
Design, coordinate, and deliver culturally responsive training programs for CHWs, CHW supervisors, and CHW employers.
-
Develop training curricula, instructional materials, toolkits, and learning resources aligned with adult learning principles and CHW core competencies.
-
Oversee MACHW’s training calendar, including virtual trainings, in-person workshops, career development sessions, CHW leadership learning communities, and other professional development opportunities.
-
Coordinate trainers, subject matter experts, consultants, and partners involved in training design and delivery.
-
Recruit, onboard, and manage trainers and training consultants, including supporting contracts, scopes of work, deliverables, and performance expectations.
-
Conduct annual training needs assessments and use findings to inform future training topics, formats, and priorities.
-
Host one-hour CHW Certification Office Hours to support CHWs with certification and recertification questions, navigation of requirements, resources, and next steps.
-
Manage registration, attendance, evaluations, certificates, and continuing education unit processes for MACHW trainings and certification-related support sessions.
-
Track and analyze training data, including participation, demographics, evaluation results, learning outcomes, and funder-required metrics.
-
Serve as a liaison to CHW certification-related partners, training centers, and other professional development stakeholders.
-
Ensure all training content reflects MACHW’s commitment to racial equity, health equity, accessibility, cultural responsiveness, and the lived expertise of CHWs.
CHW Hubs and Member Services
-
The Senior Manager will oversee MACHW’s regional CHW Hubs and related member engagement strategies. The CHW Hubs are designed to strengthen peer connection, regional collaboration, professional development, and local leadership among CHWs across Massachusetts.
-
Manage the operations of MACHW’s regional CHW Hubs across the state.
-
Plan, coordinate, and evaluate quarterly CHW Hub gatherings in partnership with local partners, advisory groups, and CHW leaders.
-
Supervise and support the CHW Hub Coordinator in carrying out hub logistics, scheduling, registration, attendance tracking, follow-up communication, materials preparation, and data entry.
-
Support the development and engagement of local hub advisory boards or planning groups.
-
Build and maintain strong relationships with CHWs, CHW supervisors, employers, local public health partners, community-based organizations, health systems, and other regional stakeholders.
-
Attend CHW-related events, regional meetings, partner gatherings, training, conferences, and community events to engage members, strengthen relationships, promote MACHW offerings, and better understand the needs of CHWs across the state.
-
Identify regional workforce needs, local training priorities, emerging issues, and opportunities for collaboration across hubs.
-
Recruit local trainers, speakers, facilitators, and partners to support hub gatherings and regional professional development.
-
Manage hub-related data, including attendance, evaluations, demographics, membership engagement, regional trends, and outcomes.
-
Support ongoing communication and engagement with hub participants between quarterly gatherings.
-
Develop strategies to ensure hubs are accessible, responsive, and reflective of the needs of CHWs in each region.
-
Work with MACHW leadership to strengthen the hub model as statewide infrastructure for CHW connection, leadership, and workforce sustainability.
Project Work
Program Communications, Registration, and Outreach
-
The Senior Manager will manage communications and outreach directly related to MACHW training, CHW Hubs, CHW Certification Office Hours, CHW Week activities, and other member services offerings within their portfolio.
-
Create and manage registration forms for trainings, hub gatherings, CHW Certification Office Hours, CHW Week events, and other member services offerings.
-
Develop flyers, event descriptions, calendar listings, and promotional materials for trainings, hub gatherings, certification support sessions, and related programs.
-
Coordinate reminder emails, confirmation emails, follow-up communications, evaluation links, and certificate or CEU-related communications for participants.
-
Maintain accurate registration, attendance, and evaluation records for all trainings, hub gatherings, and certification office hour sessions.
-
Work with MACHW communications staff or designated team members to promote offerings through the website, newsletter, social media, and other organizational channels.
-
Ensure all program materials are clear, accessible, inclusive, and aligned with MACHW’s values, voice, and visual identity.
-
Support targeted outreach to members, partners, employers, and regional stakeholders to increase participation in trainings, hub gatherings, and certification-related support.
-
Maintain contact lists related to trainings, hub participation, certification support, and member engagement in coordination with MACHW’s broader communications or membership systems.
-
This role manages outreach and registration for training, hub gatherings, CHW Certification Office Hours, and other member services. Organization-wide communications, website management, social media strategy, and general newsletters are handled separately; this role contributes content and coordination as needed.
CHW Week, Conference Support, and Statewide Member Engagement
-
The Senior Manager will support statewide member engagement through signature events, celebrations, and workforce recognition activities.
-
Lead planning and coordination for annual CHW Week activities, including regional celebrations, program-specific communications, employer engagement, awards or recognition efforts, and governmental proclamations.
-
Serve as MACHW’s liaison to the Massachusetts Department of Public Health for planning related to the annual CHW Conference.
-
Support member engagement activities that strengthen MACHW’s visibility, responsiveness, and connection to CHWs across the state.
-
Represent MACHW at relevant statewide, regional, and community events to promote membership, build relationships, and elevate CHW voices.
-
Gather feedback from CHWs and partners to inform future trainings, hub gatherings, certification support, member services, and professional development offerings.
Project and Staff Management
-
The Senior Manager will manage staff, consultants, workplans, deliverables, and funder requirements connected to the training and member services portfolio.
-
Supervise and manage the CHW Hub Coordinator and other assigned staff, consultants, trainers, or contractors.
-
Develop and implement workplans that support multiple projects, timelines, deliverables, and stakeholder needs.
-
Monitor project timelines, budgets, deliverables, and programmatic progress in collaboration with the Executive Director and MACHW leadership.
-
Prepare, submit, and maintain project documents, reports, workplans, data summaries, lessons learned, and funder-required materials.
-
Support contract compliance through timely tracking of deliverables, outcomes, data, and progress reports.
-
Communicate effectively with funders, partners, project teams, subcontractors, MACHW leadership, and other stakeholders.
-
Identify, prioritize, and resolve challenges that may affect program goals, timelines, member engagement, or deliverables.
-
Approve staff timesheets and schedules as appropriate.
-
Contribute to internal systems that improve coordination, documentation, communication, and accountability across MACHW’s training and member services work.
Thought Leadership and Organizational Contribution
-
The Senior Manager will contribute to MACHW’s role as a statewide leader in CHW workforce development.
-
Maintain and build expertise in CHW workforce development, CHW supervision, CHW integration, adult learning, community engagement, certification and recertification support, and health equity.
-
Represent MACHW at conferences, meetings, trainings, and public events as appropriate.
-
Present on MACHW’s training, hub, certification support, and member engagement work when relevant.
-
Contribute to reports, briefs, presentations, marketing materials, and other products that document the impact of MACHW’s training and hub models.
-
Support proposal writing, scopes of work, budgets, funder reports, and sustainability planning as needed.
-
Recommend improvements to MACHW systems, processes, training models, hub operations, certification support, and member engagement strategies.
-
Contribute technical skills and content expertise to other MACHW initiatives as appropriate.
Candidate Qualifications
-
Strong candidates will bring a combination of the following qualifications:
-
Bachelor’s degree and at least six years of relevant experience, or an equivalent combination of education, training, and lived/professional experience. Master’s degree preferred.
-
Experience designing, coordinating, and delivering culturally responsive training programs for adult learners.
-
Experience facilitating workshops, learning communities, professional development sessions, office hours, or peer learning spaces.
-
Experience working with CHWs, CHW supervisors, CHW programs, community-based organizations, local public health, health systems, or related workforce development initiatives.
-
Experience as a CHW, CHW supervisor, trainer, or someone who has worked closely with CHWs is strongly preferred.
-
Demonstrated understanding of CHW roles, scope of practice, core competencies, certification, recertification, workforce challenges, and the importance of lived experience.
-
Experience managing programs, projects, staff, consultants, trainers, or subcontractors.
-
Strong facilitation skills and comfort delivering both virtual and in-person trainings.
-
Excellent written, verbal, and interpersonal communication skills.
-
Strong relationship-building skills and ability to engage diverse CHWs, employers, community partners, and regional stakeholders.
-
Strong organizational skills and ability to manage multiple projects, deadlines, events, and stakeholder relationships.
-
Experience collecting, managing, and reporting program data, including attendance, evaluations, demographics, and outcomes.
-
Experience creating registration forms, flyers, event materials, and participant communications.
-
Proficiency with Mailchimp, Canva, Google Forms, Zoom, Microsoft Office, Google Workspace, or similar tools preferred.
-
Commitment to racial equity, health equity, accessibility, inclusion, and community-led approaches.
-
Ability to travel regularly across Massachusetts.
Procedure for Candidacy
To apply, submit your resume and cover letter online.
