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Customer Service Representative

In Charge Electric LLC
Austin, TX

Job Details

Full-time
$18 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Individual consumer customer service
Typing

Full Job Description

At In Charge Electric, we’re more than just a workplace—we’re a community of dedicated professionals committed to excellence and growth. Our team thrives on a supportive, dynamic culture that values both individual contributions and team success. Driven by our core values—Driven to Win, Whatever It Takes, and Details Matter—we pursue excellence in everything we do. Join our Custom Support team, where your skills will be valued, your hard work rewarded, and your career has room to grow. With top-tier pay opportunities, performance bonuses, and a clear path for advancement, we’re here to help you reach your fullest potential.

Job Description:
The Customer Service/Sales Representative is responsible for managing all schedule and pricing requests from our builder customers and ensuring that work ticket scheduling and close out processes are executed daily. They will work closely with our branch office managers, accounting, and estimating departments to enable operations to run smoothly each day and provide foresight into future workloads.

Key Responsibilities

Process work requests from both home builders and home owners scheduling websites, emails, and phone calls
Update work ticket statuses promptly
Provide accurate documentation to accounting for billable work
Efficiently route non-schedule related inquiries to the appropriate person or department
Update project records in our scheduling software when project documents or purchase orders are submitted
Coordinate with the Branch Office Managers to ensure the next days’ work list and documentation is accurate and in order by the end of the day
Add appointments to Google Calendar and upload into NetSuite
When assisting existing customers, as a combined role: identify potential upselling or cross-selling opportunities based on customer needs and proactively present relevant products or services.

Job Requirements

Experience in a Customer Service or Sales Representative Role
Bilingual a major plus
Excellent, friendly and effective communication skills
Passionate about delivering exceptional customer experiences
Positive attitude with an excitement for helping keep the branch teams organized and prepared
Basic administrative knowledge
Organized with high attention to detail
Punctual
Ability to manage priorities and workflow in a high-volume company environment
Must be able to type 40 WPM
Willing to undergo a pre-employment criminal, driving and drug screen

Benefits

Competitive Pay: Earn a strong hourly wage with opportunities for commissions and bonuses.
Paid Time Off: Enjoy 8 paid holidays and accrue additional PTO for a healthy work-life balance.
Cutting-Edge Technology: Work with the latest tools and technology in the field.
Professional Development: Access comprehensive training in electrical skills, customer-focused sales, and leadership development to support your career growth.
Comprehensive Benefits: Health, dental, and vision insurance, plus a 401(k) with company match.

Apply Today:
If you’re passionate about delivering excellent customer service we want to hear from you. Join us in providing exceptional electrical solutions with a customer-focused approach

About In Charge Electric

Since 2007, In Charge has been growing and mastering our craft in electrical, security, home automation, entertainment, and lighting services. We’re proud to have a team of licensed, friendly electricians who deliver reliable and efficient work — from small home repairs like installing ceiling fans and car chargers to large remodels and new home construction projects.

With over 10 branches across Texas and locations in Arizona, South Carolina, and Florida, we’re a company that values personalized solutions and customer satisfaction. If you want to be part of a team that’s trusted, innovative, and focused on doing things right, In Charge is a great place to build your career.

Our Hiring Process

Stage 2:

Review

Stage 3:

Interview

Stage 4:

Hired

Stage 1:

Applied

Stage 2:

Review

Stage 3:

Interview

Stage 4:

Hired

Stage 1:

Applied

Stage 2:

Review

Stage 3:

Interview

Stage 4:

Hired

Not quite right? to be notified of any roles that come along that meet your criteria.

Department

Customer Support

Employment Type

Full Time

Location

Workplace type

Onsite

Compensation

$18.00 / hour

Reporting To

Bea Luna

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