The Ice Cream Parlor Manager is a full-time leadership role responsible for the day-to-day operations of our parlor. This individual will be leading a team of part-time employees while delivering an exceptional, community-centered customer experience. Our ideal candidate is a dependable, people-focused leader who is comfortable managing younger staff, thrives in a high traffic environment, and takes ownership in their workplace.
Key Responsibilities
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Model outstanding customer service. Handle escalated customer concerns professionally
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Monitor product inventory and place orders as needed
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Manage high-traffic periods efficiently, maintaining an organized and welcoming environment during peak hours
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Foster a positive, trusting, and inclusive workplace for all employees
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Build and maintain weekly employee schedules to ensure adequate coverage during all operating hours
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Lead the recruitment process for new parlor staff. Maintain appropriate staffing levels to meet customer demand
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Uphold standards for cleanliness, food safety, and operational efficiency at all times
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Maintain clear and timely communication with staff, leadership, and customers
Experience
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Prior experience in management, preferably in food service
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Strong organizational skills
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Weekend availability for on-call troubleshooting or coverage as required
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Must have the ability to stand, move, and remain on your feet for extended periods throughout the shift
Schedule
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40 hours/week, Monday-Friday: weekend availability as needed
Pay: Dependent on experience, salary
Job Type: Full time
Benefits
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Medical, dental, and vision insurance
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Paid time off
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Thrift/retirement plan
Work Location: In Person- Jefferson City, MO
