About Us:
At RevROC (Revenue Optimization Consultants), we’re not just a company, we’re a family of passionate professionals dedicated to transforming the way hotels achieve success. Our Sales Solutions division thrives on collaboration, innovation, and a shared commitment to excellence. We’re seeking a detail-oriented, customer-focused Groups Coordinator to join our team and ensure smooth operations for our valued clients, all while working from your home office!
Why You’ll Love This Role:
As a Complex Group Sales Coordinator, you’ll be at the heart of creating seamless experiences for our clients. You’ll work closely with sales managers, clients, and on-property teams to coordinate group bookings and ensure every detail is handled with precision and care. This role is your opportunity to shine as a proactive problem-solver and relationship-builder in a supportive and empowering environment.
Essential Responsibilities:
Support Sales Teams: Act as the liaison between clients, on-property team, and remote hotel sales teams to ensure smooth communication and collaboration.
Manage Systems: Utilize sales tracking and PMS systems of various hotels for daily maintenance of group bookings.
Prepare Group Resumes: Compile and share detailed group information with operations teams to ensure flawless execution.
Facilitate Communication: Maintain effective written communication with the hotel’s operations team regarding onsite groups.
Build Relationships: Cultivate collaborative, mutually supportive relationships with clients, team members, and on-property staff.
Post-Contract Coordination: Handle all client communication after contract signing, including payment collection, rooming lists, and event details.
Site Tours & Visits: Coordinate and, when applicable, conduct hotel site tours and property visits in partnership with the on-property team.
Sales Reports: Assist with completing any required sales reports.
Other Duties: Perform other assigned tasks with a willingness to take on new challenges and a can-do attitude.
Who You Are:
Experience: Prior experience in group coordination.
Skills: Highly detail-oriented with the ability to multitask and complete tasks with minimal supervision.
PM Proficiency: Experienced with Microsoft Office; Opera / Opera Cloud/Hotelkey or HMS is a must.
Multi-Property Expertise: Experience managing multiple properties is an advantage.
Problem-Solver: Able to think outside the box and address challenges proactively.
Professionalism: Exhibit a professional, positive, friendly, and caring attitude towards clients and team members.
Communication: Excellent written and verbal communication skills, including grammar, punctuation, and spelling.
Work Environment: You have a quiet, dedicated workspace that supports focus and productivity in a remote setting.
Travel Requirements: Occasional travel may be required for meetings, training, or client visits (approximately 5%).
Overall, you are someone that thrives in a fast-paced hospitality environment, is highly organized, adapts quickly to working across multiple hotel systems, and enjoys building strong relationships while managing multiple priorities.
What Makes Us Special:
Competitive Salary: We value your talent and dedication.
Comprehensive Benefits: Health, dental, and vision
Generous PTO: Because balance matters.
Continuous Growth: We’re committed to your professional development.
Supportive Environment: Work remotely with a team that values and celebrates your contributions.
Be Part of Our Story:
At RevROC, we believe in redefining what’s possible, for our clients, our team, and the industry. Join us, and let’s create something extraordinary together.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Which PMS systems are you proficient in (Group Module specifically) ?
- How many years of experience do you have as a Group Coordinator?
- During your busiest month, approximately how many groups do you coordinate?
- Do you have experience working remotely?
- Do you have a dedicated, quiet workspace for working from home?
Work Location: Remote
