Job Summary
An Inside Sales and Customer Service Representative is responsible for assisting customers and contractors, by providing quotes and product information, whether in person, over the phone, or through electronic communication (i.e., website, email, etc.), while maintaining company standards of excellent customer service. An Inside Sales Representative must exhibit excellent product knowledge and ensure that company processes and procedures are followed relating to the sales and reporting processes. An Inside Sales Representative must ensure a culture of safety, accountability, and cleanliness at their location, including making sure product is properly merchandised.
Duties
- Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries and installations, and providing customer follow-ups as necessary.
- Listen to and resolve customer service complaints or requests when appropriate.
- Code and input customer orders, pricing information and additional data into the point-of-sale computer system, ensuring the accuracy of invoices, work orders, and sales tickets.
- Operate cash register daily.
- Research credits, returns, and delinquent payments as needed.
- Assist customers in the purchase and delivery of special-order products through the utilization and understanding of product information contained within Supplier catalogs (i.e., pricing, colors, sizes, availability, etc.).
- Responsible for maintaining inventory, product displays, and pricing labels within assigned area in regard to merchandising standards by stocking, facing, straightening, and cleaning or any other task necessary to maintain appearance of products.
- Transport merchandise to specified areas for customer pickup or delivery, including use of forklift.
- Develop and learn estimating skills to provide material take offs for construction projects.
- Build and maintain strong relationships with customers and contractors.
- Understand and observe all safety procedures and practices to prevent injury to self or co-workers; attend periodic safety meetings as required; may recommend changes to improve safety procedures.
- Perform other assigned job duties and responsibilities in the store and yard as needed, including, but not limited to, unloading trucks, helping load customers in yard when needed, mixing paint, operating forklift, etc.
Experience
- Previous sales experience, knowledge of building materials, applications, related equipment, and/or construction industry is desired.
- Interpersonal and communication skills in order to talk to, and especially listen to, customers and contractors.
- Ability to utilize company point-of-sale system (EPICOR), Microsoft Office programs (Word & Excel), and other 3rd party software applications at an intermediate level.
- Strong organizational, math, and computer skills.
- Ability to provide professional customer service and work in a team-oriented environment.
Benefits
- Competitive wages
- Health Insurance stipend
- Simple IRA match
- Paid time-off & holidays
- Employee Merchandise Discount
- Bonuses based on performance
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
