Assistant Lodge Manager
Reports To: Lodge Manager & General Manager
About Blixt & Co
At Blixt & Co, hospitality is more than service—it's about creating unforgettable experiences. We strive to deliver personalized, world-class hospitality where every detail matters. From exceptional dining experiences to flawless guest accommodations, our goal is to exceed expectations at every opportunity and establish Blixt & Co as one of the world's premier shooting estates.
As Assistant Lodge Manager, you will play a vital leadership role in the daily operation of the lodge. This position combines operational excellence, luxury hospitality, event coordination, and team leadership to ensure every guest receives an exceptional and memorable experience.
We are looking for someone who thrives in a fast-paced environment, has a passion for people, and possesses an eye for detail that elevates every aspect of the guest experience.
Position Summary
The Assistant Lodge Manager is responsible for supporting all aspects of lodge operations while ensuring exceptional guest satisfaction and smooth daily operations. Working closely with the Lodge Manager, General Manager, Hospitality Director, Culinary Team, Housekeeping, and Property Team, this role helps deliver seamless service from arrival through departure.
The ideal candidate is a confident leader who enjoys mentoring others, solving problems, anticipating guest needs, and creating memorable experiences through thoughtful attention to detail.
Key ResponsibilitiesGuest Experience
- Serve as one of the primary points of contact for guests before, during, and after their stay.
- Deliver personalized, world-class hospitality while anticipating guest needs.
- Build strong relationships with guests and create memorable experiences through thoughtful service.
- Ensure guest preferences, allergies, dietary restrictions, and special requests are communicated and executed flawlessly.
- Respond professionally and efficiently to guest concerns and resolve issues promptly.
Operations
- Assist the Lodge Manager with the day-to-day operation of the lodge.
- Coordinate daily lodge activities and ensure all departments work together efficiently.
- Monitor operational standards and continuously identify opportunities for improvement.
- Assist in developing and implementing both short- and long-term operational goals.
- Troubleshoot operational challenges quickly while maintaining exceptional guest service.
Leadership
- Lead by example and help foster a positive, professional, and team-oriented culture.
- Assist with hiring, onboarding, training, and mentoring seasonal employees.
- Conduct daily staff meetings and pre-service briefings.
- Provide direction, coaching, and support to team members throughout the season.
- Help maintain accountability while encouraging teamwork and continuous improvement.
Hospitality & Fine Dining
- Maintain the highest standards of luxury hospitality and fine dining service.
- Work closely with the Culinary Team to ensure every dining experience exceeds guest expectations.
- Assist with wine service and beverage programming.
- Ensure dining rooms, event spaces, and guest areas are consistently presentation-ready.
Event Planning
- Assist in planning and executing private dinners, special events, and lodge activities.
- Coordinate event logistics between departments to ensure flawless execution.
- Review event details carefully to ensure every guest expectation is met.
Administrative Responsibilities
- Maintain organized guest files and reservation information.
- Answer phone calls and respond to guest emails professionally and promptly.
- Coordinate reservations, guest itineraries, and internal communications.
- Maintain accurate operational records and documentation.
Property Coordination
- Work closely with Housekeeping and the Property Team to ensure guest accommodations are prepared and assigned to the highest standard.
- Inspect lodge facilities and guest rooms to maintain exceptional quality.
- Coordinate with maintenance and property teams to address operational needs.
Qualifications
- Minimum 3 years of experience in luxury hospitality, fine dining, or lodge management.
- Strong leadership and communication skills.
- Exceptional organizational and time management abilities.
- Ability to multitask and perform under pressure in a fast-paced environment.
- Passion for creating unforgettable guest experiences.
- Strong attention to detail.
- Excellent problem-solving skills and sound judgment.
- Professional, positive, and outgoing personality.
- Wine knowledge and beverage service experience preferred.
- Event planning experience preferred.
- Proficiency with Microsoft Office and reservation software is a plus.
What We're Looking For
The ideal candidate is someone who naturally notices the details others miss. They lead with humility, professionalism, and enthusiasm while inspiring those around them. They enjoy creating memorable experiences, building strong relationships with guests and coworkers, and continuously looking for ways to improve.
This individual is organized, proactive, adaptable, and takes pride in delivering exceptional hospitality every single day.
Job Type: Temporary
Pay: $3,500.00 - $4,500.00 per month
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel management: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Work Location: In person
